Service Engineer | Job in Greater Manchester

• Install, maintain, troubleshoot, and repair various equipment and systems as required by the service schedule or client requests.

• Perform routine maintenance tasks on products to ensure optimal performance and longevity.

• Collaborate with our technical support team to resolve complex issues that may arise during service calls or product installations.

• Maintain accurate records of service history, parts usage, and customer interactions for future reference and quality assurance purposes.

• Provide excellent customer service, ensuring a positive experience for clients at all times and effectively communicating progress and resolutions regarding service requests.

• Assist in the development and enhancement of service procedures to improve efficiency and quality.

• Stay current with industry trends, product updates, and best practices to ensure your knowledge base is up-to-date and effective.

• Travel to client sites as required to perform service calls or install new equipment.

• Proven experience in a similar role within the technology sector (minimum 3 years).

• Strong technical aptitude with a solid understanding of various hardware, software, and network systems.

• Excellent problem-solving skills and the ability to troubleshoot complex issues effectively.

• Exceptional customer service skills with an emphasis on effective communication, empathy, and a solutions-oriented approach.

• Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other relevant technical tools.

• A valid driver's license and the willingness to travel as required.

• Relevant certifications, such as CompTIA A+, Network+, or relevant vendor-specific certifications, are highly desirable.

• Opportunities for professional growth and career advancement within a dynamic, innovative company.

• Competitive salary and benefits package, including pension contributions, health insurance, and other perks.

• A supportive and collaborative work environment that encourages learning, teamwork, and personal development.

• The chance to work with cutting-edge technology solutions in various industries across the North West region.

• Regular social events, team-building activities, and opportunities for skill development and networking.

Job Summary

Title: Service Engineer

Location: North West, United Kingdom

, a leading provider of innovative technological solutions, is currently seeking an experienced and highly skilled Service Engineer to join our dynamic team based in the North West region. This is a fantastic opportunity for a proactive, customer-focused professional who thrives on solving complex technical challenges and delivering outstanding service to our clients.

Key Responsibilities:

• Conduct routine maintenance checks and service calls to ensure optimal performance of our products.
• Collaborate with the technical support team to resolve any escalated issues or concerns.
• Provide excellent customer service, ensuring that clients are informed about the status of their equipment and any necessary actions taken to maintain its functionality.
• Stay current with industry trends, new technologies, and product updates to ensure that you can effectively support our offerings.
• Collaborate with other departments, such as sales and engineering, to identify areas for improvement and contribute to the development of innovative solutions.
• Maintain accurate records of service calls, maintenance checks, and repairs in accordance with company policies and procedures.

Requirements:

• Proven experience as a Service Engineer or similar role within the technology industry.
• Excellent customer service skills, with an ability to communicate effectively and build strong relationships with clients.
• Flexibility to travel to client sites as required, often on short notice.
• A valid driver's license and clean driving record.
• Relevant technical qualifications (e.g., City & Guilds, BTEC, or equivalent) are highly desirable.
• A proactive approach to problem-solving, with a strong attention to detail and the ability to work independently.
• Strong organizational skills, with an ability to manage multiple tasks and priorities effectively.

offers a competitive salary, comprehensive benefits package, and opportunities for professional development and growth within our expanding organisation. If you are passionate about technology, have a strong commitment to customer service, and are looking for an exciting new challenge in the North West region, we would love to hear from you!

To apply, please submit your CV and cover letter detailing why you believe you would be a great fit for this Service Engineer role.

is an equal opportunities employer and welcomes applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Note: Due to the high volume of applications we receive, only successful candidates will be contacted for an interview. We encourage all applicants to apply as soon as possible to ensure your application is considered in a timely manner.