Store Manager, Luxury Beauty, Kent | Job in Bedfordshire

We are seeking a dynamic and passionate Store Manager to lead our Luxury Beauty store in Kent, East of England. This is an exciting opportunity to join a renowned beauty retailer with a strong commitment to customer service and brand excellence.

In this role, you will be responsible for driving sales growth, managing a team, and ensuring exceptional customer experiences. You will have the autonomy to make strategic decisions while aligning with company-wide goals. Your leadership skills, deep understanding of the luxury beauty market, and ability to build lasting relationships with customers will be crucial in achieving success.

Key Responsibilities:

• Develop and implement store strategies to achieve sales targets and profitability objectives.
• Lead and motivate a team, providing coaching and guidance for personal development.
• Foster a customer-centric culture by ensuring exceptional service, product knowledge, and store presentation.
• Manage day-to-day operations, including inventory management, financial planning, and staff scheduling.
• Collaborate with the regional team to drive market trends and execute localized marketing initiatives.
• Build strong relationships with brand partners and ensure seamless product launches.
• Continuously monitor and improve store performance through data analysis and strategic decision-making.

Qualifications:

• Proven experience as a Store Manager or Assistant Store Manager in the luxury retail sector, preferably within beauty.
• Strong leadership skills, with a proven track record of managing high-performing teams.
• Excellent understanding of the luxury beauty market and trends.
• Outstanding communication and interpersonal skills.
• Strategic thinking abilities, with a focus on driving sales growth and profitability.
• Strong analytical skills, with the ability to interpret data and make informed decisions.
• A results-driven individual who is passionate about beauty and providing exceptional customer experiences.

This is an exciting opportunity for a talented Store Manager to join a growing retailer in the luxury beauty sector. If you are ready to take your career to the next level, we would love to hear from you! Please apply with your current CV and cover letter detailing your relevant experience and why you believe you would be a great fit for this role.

Job Obligations

Job Obligations: Store Manager, Luxury Beauty, Kent

• *Store Management and Leadership:

• Oversee the day-to-day operations of the store, ensuring a high level of customer service, sales growth, and operational efficiency. Develop and implement strategies to achieve store goals and objectives.

• *Staff Management and Development:

• Recruit, train, and mentor staff members to ensure they have the skills and knowledge needed to meet store goals. Provide ongoing coaching, feedback, and support to foster a positive work environment and maximize team performance.

• *Merchandising and Visual Merchandising:

• Ensure the store is well-stocked with the right products in the right quantities at all times. Implement visual merchandising strategies to create an attractive and engaging shopping experience for customers.

• *Financial Management:

• Monitor and control store budgets, including payroll, inventory, and shrinkage. Prepare and submit financial reports as required by management. Work closely with the regional team to develop and implement cost-reduction initiatives.

• *Customer Service:

• Provide exceptional customer service, handling inquiries, complaints, and feedback professionally and promptly. Build strong relationships with customers to encourage repeat business and referrals.

• *Sales and Marketing:

• Collaborate with the regional marketing team to develop and implement promotional strategies that drive sales growth. Participate in local events and initiatives to increase store visibility and attract new customers.

• *Compliance:

• Ensure all store operations comply with company policies, procedures, and industry regulations. Maintain a safe and clean working environment for staff and customers.

• *Continuous Improvement:

• Regularly review store performance data to identify opportunities for improvement. Implement changes based on insights gained from this analysis to drive operational efficiency, sales growth, and customer satisfaction.

• *Communication:

• Maintain open and effective communication with the regional team, corporate office, and other store managers. Share best practices, challenges, and successes to support ongoing learning and collaboration within the company.

• *Professional Development:

• Stay current with industry trends, new product launches, and best practices in luxury beauty retail. Attend training sessions and conferences as required to expand your knowledge and skills.

Ideal Candidate Profile

We are seeking an exceptional Store Manager to join our esteemed team at our luxury beauty store in Kent. The successful candidate will possess a unique blend of leadership, strategic vision, and a deep passion for the beauty industry.

*Responsibilities: *

• Lead, inspire, and manage a high-performing team to achieve exceptional sales targets and provide an unparalleled customer experience.
• Develop and implement effective store strategies that align with our brand's values and vision.
• Foster strong relationships with vendors, suppliers, and other key stakeholders.
• Drive store profitability by managing expenses, inventory levels, and stock rotation effectively.
• Collaborate with the regional management team to ensure consistent execution of our brand strategies across stores.
• Participate in visual merchandising to create an appealing and inviting store environment that showcases our luxury beauty products.
• Implement customer service standards that exceed expectations and contribute to the store's reputation as a premier beauty destination.

*Qualifications: *

• Proven experience in a leadership role within the luxury retail sector, preferably in beauty.
• Strong understanding of the beauty industry trends, products, and competitive landscape.
• Demonstrated success in achieving sales targets and driving store profitability.
• Excellent interpersonal skills with the ability to motivate, coach, and develop a team.
• Strategic thinker who can analyze market data and make data-driven decisions.
• Strong visual merchandising skills and an eye for detail.
• Exceptional customer service skills and a commitment to providing exceptional experiences for customers.
• Strong communication and presentation skills, both written and verbal.
• Ability to work flexible hours, including weekends and evenings, as necessary.
• A positive attitude, adaptability, and resilience in the face of challenges.

By joining our team, you will have the opportunity to work with a dynamic and innovative company, grow your career within the luxury retail sector, and make a significant impact on our store's success. If you are an ambitious, motivated individual who shares our passion for luxury beauty, we encourage you to apply for this exciting opportunity.

To apply, please submit your resume and cover letter outlining your relevant experience and why you would be a great fit for our team. We look forward to hearing from you!

Daily Expectations

As the Store Manager for our Luxury Beauty store in Kent, you will be responsible for leading and managing a team to deliver exceptional customer service and drive sales growth. Your day-to-day activities will encompass a range of tasks designed to maintain a high-performing store, maximize profitability, and ensure the brand's reputation is upheld at all times.

• Leadership: Inspire and motivate your team to deliver exceptional service that meets our customers' expectations and exceeds their needs. Provide guidance, coaching, and support to ensure personal development and career progression.

• Sales Performance: Develop and implement strategies to drive sales growth in-store. Analyze sales data to identify trends, opportunities, and areas for improvement. Set achievable targets and monitor performance to ensure the store meets or exceeds its sales goals.

• Store Operations: Manage all aspects of store operations, including inventory management, visual merchandising, and store maintenance. Ensure that stock levels are maintained, and discrepancies are addressed promptly. Maintain a clean, safe, and attractive store environment that reflects the luxury nature of our brand.

• Customer Service: Deliver exceptional customer service that reflects our brand's values. Handle customer inquiries and complaints effectively and professionally, ensuring issues are resolved promptly and to the customer's satisfaction.

• Team Management: Manage all aspects of staff management, including recruitment, onboarding, scheduling, performance reviews, and conflict resolution. Foster a positive team culture that encourages collaboration, open communication, and continuous improvement.

• Financial Management: Monitor and manage store finances, including budgeting, forecasting, and financial reporting. Ensure the store operates efficiently and profitably, identifying opportunities to reduce costs and increase revenue.

• Compliance: Maintain compliance with all company policies, procedures, and legal regulations. This includes health and safety, data protection, and trading standards.

The working hours for the Store Manager role are typically from 9:00 am to 6:00 pm, Monday through Saturday, with some flexibility required for opening and closing the store, as well as for special events or promotions.

• Strong leadership skills with the ability to inspire and motivate a team
• Excellent communication and interpersonal skills
• Proven sales and retail management experience in the luxury beauty sector
• A passion for customer service and an understanding of luxury brands
• Strong financial acumen and analytical skills
• Ability to work effectively under pressure and manage multiple tasks simultaneously
• Flexibility to work outside normal working hours, as required by the business
• A proactive approach to problem-solving and continuous improvement.

Company Background

Company Background

The East of England's premier luxury beauty retailer is currently seeking a dynamic and passionate Store Manager to join our team at our flagship store in Kent. With a rich history spanning over two decades, our company has established itself as the go-to destination for discerning clients seeking the finest luxury beauty products from around the world.

Our commitment to exceptional customer service, product knowledge, and brand representation sets us apart in the competitive retail landscape. We pride ourselves on fostering a work environment that encourages growth, creativity, and collaboration among our team members. As a Store Manager, you will play a pivotal role in driving sales, managing operations, and leading your team to deliver unparalleled shopping experiences for our valued clients.

Responsibilities:

• Leading and motivating the store team to achieve sales targets, maintain high levels of customer service, and adhere to company policies and procedures
• Implementing visual merchandising strategies to maximize sales and ensure a visually appealing in-store environment
• Managing inventory, stock control, and ensuring timely delivery of products from suppliers
• Collaborating with the Area Manager on store budgets, financial performance, and business objectives
• Providing exceptional customer service by understanding clients' needs, offering personalized product recommendations, and resolving any concerns or issues promptly and professionally
• Continuously developing your team members through training and coaching, fostering a positive work culture based on respect, communication, and collaboration
• Building strong relationships with key brand partners to maximize their representation in the store and ensure a seamless collaboration between our company and the brands we represent

Qualifications:

• Proven experience as a Store Manager or Assistant Store Manager in the luxury beauty retail sector
• Strong leadership skills, including the ability to motivate and develop team members, drive sales growth, and manage performance effectively
• Excellent communication skills, with the ability to build relationships with clients, brand partners, and colleagues alike
• A keen eye for detail and a passion for visual merchandising, ensuring our store presents a consistently appealing and inviting environment for our clients
• Strong financial acumen, including budget management, sales forecasting, and inventory control
• A flexible approach to work, with the ability to work weekends and evenings as required to maintain excellent coverage of store opening hours

If you are a dynamic, passionate, and results-driven individual seeking a new challenge in the luxury beauty retail sector, we would love to hear from you. Apply today to become part of our dedicated team, delivering exceptional service and unparalleled shopping experiences for our discerning clients across Kent.

Compensation and Benefits

We offer a competitive base salary package for the role of Store Manager, Luxury Beauty in Kent. The exact amount will be determined based on your experience, skills, and qualifications.

In addition to your base salary, you will be eligible for performance-based bonuses. Your performance, as well as that of the store, will be evaluated quarterly, with potential bonus payments made at these times.

Our benefits package is designed to support you both professionally and personally:

• Pension Scheme: We offer a generous pension scheme where we match your contributions up to a certain percentage of your salary.

• Healthcare Coverage: You will have access to comprehensive healthcare coverage, which includes dental, optical, and mental health support.

• Discounts: Enjoy exclusive discounts on our luxury beauty products, both in-store and online.

• Training and Development: We invest in the growth of our team members, providing opportunities for professional development, training, and certifications.

• Flexible Working Hours: We understand the importance of work-life balance and offer flexible working hours to help you manage your personal commitments.

• Employee Assistance Program (EAP): Our EAP provides confidential support for a range of issues, including financial, legal, and emotional concerns.

• Life Insurance: We provide life insurance coverage as part of our benefits package.

• Long Service Awards: As a valued member of our team, we recognize your commitment with long service awards.

• Employee Referral Program: You can earn rewards for referring friends and colleagues to join our team.