Student Services Officer | Job in Rutland

• Excellent Communication Skills: Ability to communicate effectively with students, academic staff, and other service providers, both verbally and in writing.

• Strong Organizational Skills: Ability to manage multiple tasks and responsibilities simultaneously while maintaining a high level of accuracy and attention to detail.

• Problem-Solving Abilities: Capacity to address student issues promptly and effectively, demonstrating good judgment and the ability to make sound decisions.

• IT Proficiency: Competence in using various software applications, including Microsoft Office Suite (Word, Excel, PowerPoint), databases, and digital communication tools. Familiarity with student information systems would be an advantage.

• Empathy and Emotional Intelligence: Ability to understand and respond appropriately to students' emotional needs, fostering a supportive environment for personal and academic growth.

• Knowledge of Student Services: Understanding of the key issues affecting students, including welfare, disability services, mental health, and academic support. Experience working in a student services role is highly desirable.

• Commitment to Diversity and Inclusion: Awareness and sensitivity to the diverse needs of students, including those from different cultural backgrounds, abilities, and socio-economic statuses.

• Experience in Higher Education: Familiarity with the higher education sector, its culture, and practices would be beneficial.

• Project Management Skills: Ability to plan, coordinate, and implement projects related to student services, such as events, workshops, or initiatives.

• Knowledge of Student Welfare Regulations: Understanding of student welfare policies and procedures at a regional or national level would be advantageous.

• Networking Skills: Ability to build strong relationships with internal and external stakeholders, including academic institutions, community organizations, and support services providers.

• Continuous Learning Mindset: Commitment to ongoing professional development to stay updated on best practices in student services, emerging issues affecting students, and new developments in higher education.

Company Information

*Company Overview: *

We are a dynamic and inclusive educational institution based in the heart of East Midlands, committed to delivering high-quality education to students from diverse backgrounds. Our mission is to empower individuals and communities through learning, enabling them to achieve their full potential and contribute positively to society.

*Role Information: *

*Job Title:

• Student Services Officer - Maternity Cover

*Location:

• East Midlands, United Kingdom

*Department:

• Student Services

*Contract Duration:

• Maternity Cover (Approximately 12 months)

*Job Description: *

We are currently seeking a dedicated and professional individual to join our Student Services team on a maternity cover basis. The successful candidate will play a crucial role in supporting our students, ensuring they receive the best possible experience during their time with us.

Key Responsibilities:

• Provide advice, guidance, and support to students regarding a wide range of issues such as academic progress, personal development, wellbeing, and financial matters.
• Liaise with academic staff, student representatives, and other departments to ensure effective support for students.
• Contribute to the development and implementation of strategies to improve student satisfaction and retention.
• Maintain accurate records and reports on student interactions, issues, and outcomes.
• Participate in out-of-hours emergency duty rota as required.
• Undertake any other reasonable duties as directed by senior management.

*Qualifications and Skills: *

• A degree or equivalent qualification in a relevant field is desirable but not essential, with significant relevant experience in a student support role being considered in lieu.
• Excellent communication skills, both written and verbal.
• Strong empathy, emotional intelligence, and the ability to handle sensitive situations with tact and discretion.
• Proven ability to work collaboratively as part of a team and build strong relationships with students and colleagues alike.
• Strong organizational skills, with the ability to prioritize tasks effectively and manage multiple responsibilities simultaneously.
• A commitment to continuous professional development and a desire to stay abreast of best practices in student support.

*How to Apply: *

Interested candidates are invited to submit their application online, including a covering letter detailing their suitability for the role, a CV, and any relevant certificates or qualifications. The closing date for applications is , and early applications are encouraged as we reserve the right to close the vacancy once a suitable candidate has been found.

*Equal Opportunities: *

We are an equal opportunities employer and welcome applications from all sections of the community, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to creating a diverse and inclusive environment for all our staff and students.

*Disability Confident: *

We guarantee to interview all disabled applicants who meet the essential criteria for this role. We are a Disability Confident employer and proud to be part of the Government's Disability Confident scheme.

This job description is not exhaustive and may be subject to change from time to time.