Systems Support Engineer | Job in Kent

As a Systems Support Engineer at our South East location, you will play a critical role in maintaining and improving the performance of our organization's IT infrastructure. Here is a breakdown of your primary job responsibilities:

• System Administration: Oversee and manage various systems and software applications to ensure optimal performance. This includes server setup, configuration, monitoring, maintenance, troubleshooting, and updates.

• Network Support: Assist in the installation, configuration, and management of network components such as routers, switches, firewalls, and wireless access points. You will also monitor network performance to identify and resolve any issues that may arise.

• End-User Support: Provide technical support to end-users across various departments. This includes troubleshooting software and hardware issues, managing helpdesk tickets, and offering guidance on best practices for IT usage.

• Security Management: Collaborate with the Security team to maintain the security of our systems and data. This includes implementing and enforcing security policies, conducting regular audits, and responding to any security incidents or threats.

• Backup and Disaster Recovery: Ensure the integrity and availability of our data by managing backup procedures and disaster recovery plans. You will also be responsible for testing these procedures regularly.

• Collaboration: Work closely with other IT team members, as well as cross-functional teams across the organization, to ensure seamless integration and alignment of IT initiatives with business objectives.

• Continuous Learning: Stay updated with the latest trends and developments in technology to continuously improve our systems and provide the best possible support to the organization. This includes attending relevant training courses, reading industry publications, and participating in professional development activities.

• Project Work: Assist in the implementation of new IT projects, from planning through deployment, to ensure a smooth transition for end-users. You will also be responsible for documenting project work for future reference.

• Compliance: Ensure that our IT systems adhere to relevant regulations and standards. This includes regular compliance audits and working with the Compliance team to address any issues or gaps.

• Budget Management: Collaborate with the IT Management team in the creation and management of the IT budget, ensuring efficient use of resources and optimal return on investment.

Qualifications and Skills

*Qualifications and Skills *

As a Systems Support Engineer, the following qualifications and skills are essential for success in this role:

• Bachelor's Degree: A bachelor's degree in Computer Science, Information Technology, or a related field is required. Advanced degrees such as a Master's or Ph.D. may be considered as an advantage.

Technical Skills:

• Strong proficiency in Linux and Windows operating systems
• Experience with network protocols (TCP/IP, DNS, HTTP)
• Knowledge of virtualization technologies (VMware, Hyper-V, KVM)
• Familiarity with cloud platforms (AWS, Azure, Google Cloud)
• Scripting and programming skills in languages such as Python, Perl, Bash, or PowerShell
• Experience with IT service management tools (Jira, ServiceNow, etc.)

Soft Skills:

• Excellent problem-solving abilities and attention to detail
• Strong communication skills, both written and verbal, to effectively collaborate with team members and clients
• Ability to work under pressure and manage multiple tasks simultaneously
• Proactive approach to troubleshooting and resolving issues
• Customer service orientation and the ability to explain complex technical concepts to non-technical individuals

Certifications:

• Certified Systems Administrator (CSA) or equivalent certifications are a plus
• Other relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Solutions Associate (MCSA) are also valuable

Experience:

• Minimum of 3 years' experience in a Systems Support Engineer role or a similar technical support role
• Experience working with enterprise-level systems and networks is essential
• Familiarity with IT service management processes such as incident management, problem management, and change management is highly desired

By possessing these qualifications and skills, you will be well-positioned to excel in the Systems Support Engineer role at our company. We look forward to reviewing your application!

Candidate Expectations

We are seeking a highly skilled and motivated Systems Support Engineer to join our dynamic team in South East. This is an exciting opportunity for an individual with a passion for technology who thrives in a fast-paced, collaborative environment.

• Provide technical support for our various systems, ensuring their smooth operation and troubleshooting any issues that arise.

• Collaborate with other teams to understand their needs and provide solutions that align with business goals.

• Perform routine maintenance tasks to ensure the continued optimal performance of our systems.

• Participate in project work as needed, helping to implement new systems or upgrades when necessary.

• Stay updated on industry trends and best practices, using this knowledge to continuously improve our systems and processes.

• Maintain clear and concise documentation of all support activities for future reference.

• Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees or certifications are a plus.

• Proven experience in a Systems Support role, with a strong understanding of various operating systems and network protocols.

• Excellent problem-solving skills and the ability to think critically when troubleshooting technical issues.

• Strong communication skills, both written and verbal, with the ability to explain complex technical concepts in a clear and concise manner.

• A proactive approach to work, taking initiative to improve systems and processes where possible.

• A team player who is comfortable collaborating with others and working effectively in a fast-paced environment.

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A dynamic and supportive work environment.

• The chance to work with cutting-edge technology and make a real impact on our business.

• A diverse and inclusive culture that values each team member's unique contributions.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are a creative and dedicated professional looking for a challenging role in a dynamic company, we encourage you to apply for this Systems Support Engineer position. We look forward to hearing from you!

Career Opportunities

• Maintain and support various software applications and hardware systems.

• Troubleshoot system issues and implement resolutions to ensure minimal downtime.

• Collaborate with the IT team to design, deploy, and maintain efficient and secure technology solutions.

• Provide technical assistance to users and guide them through system procedures and troubleshooting steps.

• Implement necessary updates, patches, and security measures across all systems.

• Monitor network performance to identify potential issues and implement preventative measures.

• Assist in the development of IT policies, standards, and procedures for system support.

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven experience as a Systems Support Engineer or similar role.

• Strong understanding of computer systems, operating systems, and networks.

• Proficiency in troubleshooting various software applications and hardware systems.

• Excellent problem-solving skills and the ability to think creatively to resolve complex issues.

• Outstanding communication skills with a knack for explaining technical concepts to non-technical users.

• Strong organizational skills, with the ability to prioritize tasks efficiently.

• Familiarity with industry best practices, technologies, and trends.

• Certifications such as CompTIA A+, Network+, or similar are a plus.

About the Company

Welcome to , a dynamic and innovative technology company based in the vibrant South East region. Our company is committed to delivering cutting-edge solutions that drive digital transformation for businesses across various industries.

At , we believe that our people are our greatest asset. We invest in our team's professional development, providing ample opportunities for learning, growth, and career advancement. Our employees are encouraged to think outside the box, challenge the status quo, and contribute to our mission of revolutionizing the technology landscape.

As a Systems Support Engineer at , you will join a diverse team of dedicated professionals who share a passion for technology and delivering exceptional customer service. You will have the opportunity to work on high-profile projects, collaborate with industry leaders, and make a significant impact on our company's success.

Join us at and be part of something special. Together, we can shape the future of technology in the South East region and beyond. We look forward to receiving your application!

• Department: Systems Support
• Role: Systems Support Engineer
• Closing Date:

To apply, please submit your resume and cover letter via our online application portal. We appreciate your interest in joining the team and look forward to reviewing your application!