Lodge Manager | Job in East Ayrshire

In our organisation, the role of the Lodge Manager is central to delivering exceptional guest experiences and maintaining the high standards that define us. The successful candidate will be responsible for managing all aspects of our lodge operations, ensuring its smooth and efficient running at all times.

• *Guest Experience Management:

Deliver outstanding hospitality services to our guests, ensuring their needs are met promptly and professionally. This includes overseeing the daily housekeeping, maintenance, and catering operations within the lodge.

• *Team Leadership:

Lead, motivate, and develop a dedicated team of staff members to achieve exceptional performance levels in guest service and operational efficiency. Provide regular feedback, coaching, and training to support their professional growth.

• *Financial Management:

Oversee the financial operations of the lodge, including budgeting, forecasting, and cost control. Collaborate with finance teams as required to ensure financial targets are met.

• *Health & Safety Compliance:

Ensure all health, safety, and fire regulations are adhered to within the lodge. Conduct regular inspections and implement necessary measures to maintain a safe working and living environment for guests and staff.

• *Marketing and Promotions:

Collaborate with marketing teams to develop and implement strategies that enhance the lodge's reputation, attract new clients, and retain existing ones. This may include organising events or promotions, managing online reviews, and engaging in local tourism initiatives.

• *Maintenance and Facilities Management:

Oversee the maintenance of all lodge facilities to ensure they are well-maintained and functioning optimally. Manage any necessary repairs or renovations to ensure the lodge continues to provide a comfortable and appealing environment for guests.

• *Communication and Collaboration:

Liaise effectively with other departments within our organisation, as well as external partners such as suppliers and contractors. This includes regular reporting on lodge performance and identifying areas for potential collaboration or improvement.

Summary/Opportunity

*Summary/Opportunity *

Join our dedicated team at an esteemed lodging establishment in the picturesque East Ayrshire region! As a Lodge Manager, you will have the unique opportunity to oversee and manage all aspects of the lodge's day-to-day operations, ensuring exceptional guest experiences while fostering a thriving work environment. In this role, you will be responsible for:

• Leading and mentoring your team to maintain a high level of service quality across various departments, including housekeeping, dining, and recreational activities.
• Managing budgets, financial records, inventory control, and coordinating with vendors for cost-effective procurement.
• Collaborating with marketing teams to develop and implement strategies that drive occupancy rates, revenue growth, and positive guest reviews.
• Ensuring the lodge adheres to all relevant regulations, maintaining a safe and welcoming environment for guests and staff alike.
• Building strong relationships with guests, understanding their needs, and making personalized recommendations to enhance their stay.
• Continuously monitoring industry trends and best practices to drive innovation and improve service standards at the lodge. The ideal candidate will have:
• Proven experience in hospitality management, preferably within a lodge or similar accommodation setting.
• Strong leadership skills and the ability to motivate, coach, and mentor team members.
• A solid understanding of financial management principles and effective budgeting practices.
• Exceptional communication skills, both written and verbal with a knack for building lasting relationships with guests.
• The ability to work flexible hours, including evenings, weekends, and holidays, as needed.
• A passion for delivering exceptional guest experiences and fostering a positive work environment. By joining our team as a Lodge Manager, you will have the opportunity to make an impact in the hospitality industry while enjoying the scenic beauty that East Ayrshire has to offer. We are excited to welcome a passionate and dedicated professional like you to our organization!

Daily Activities

As a Lodge Manager in East Ayrshire, your day is filled with ensuring the smooth operation of our tranquil lodge, providing exceptional guest experiences, and maintaining the highest standards of hospitality. Here's an overview of what you can expect on a typical workday:

• Arrival and Preparation: Start your day early to ensure all facilities are ready for guests. Check the condition of common areas, lodge grounds, and equipment. Address any issues promptly.
• Team Briefing: Gather your team for a daily huddle to discuss schedules, guest requests, maintenance needs, and any other relevant topics. Ensure a cohesive approach towards providing exceptional service.
• Guest Interaction: Greet arriving guests warmly, provide them with essential information about the lodge and its surroundings, and help them settle in comfortably. Address their questions or concerns promptly.
• Housekeeping: Oversee housekeeping tasks, such as cleaning rooms, restocking supplies, and inspecting for any maintenance issues that may need attention.
• Lunch Preparation: Collaborate with the kitchen staff to ensure a delicious and satisfying lunch is prepared for guests, using fresh, locally-sourced ingredients whenever possible.
• Activities Coordination: Arrange recreational activities for guests, such as guided tours, fishing trips, or cycling excursions, ensuring they have an unforgettable experience during their stay.
• Maintenance and Improvements: Regularly inspect the lodge's facilities and equipment for any wear and tear, addressing issues promptly to maintain a high level of guest satisfaction.
• Guest Relations: Maintain open lines of communication with guests throughout the day, responding quickly and professionally to their needs or concerns, and striving to exceed their expectations at every opportunity.
• Dinner Service: Collaborate with the kitchen staff to ensure an enjoyable dining experience for our guests. Oversee the serving of a delicious dinner, ensuring that all dietary requirements are accommodated.
• Leisure Time Activities: Encourage guests to enjoy the lodge's communal areas during their leisure time, such as the lounge or library, and provide suggestions for nearby attractions if desired.
• Guest Check-In & Check-Out: Ensure a seamless check-in and check-out process for arriving and departing guests, respectively, maintaining a clean and welcoming environment throughout the lodge.
• Final Inspections: Conduct a thorough inspection of the lodge before leaving for the day, addressing any outstanding issues and ensuring that the lodge is ready to provide an exceptional experience for tomorrow's guests.