Mobile Support Engineer | Job in Cambridgeshire

Job Responsibilities: Mobile Support Engineer In this dynamic and challenging role as a Mobile Support Engineer with our organization, you will be responsible for providing technical support and troubleshooting to our mobile devices fleet. Here's what your day-to-day responsibilities might look like:

*Mobile Device Troubleshooting: *

You will be required to diagnose, troubleshoot, and resolve hardware and software issues on a wide range of mobile devices such as smartphones and tablets. This includes solving common problems like connectivity issues, malware infections, and application failures.

• *Proactive Support:

You will proactively monitor device performance and implement preventative measures to reduce the likelihood of future issues. This could involve regular software updates, device health checks, and implementing security protocols.

• *Collaboration:

You will work closely with our IT team, vendors, and other stakeholders to ensure seamless integration and resolution of mobile device-related problems. This may involve liaising with various departments within the organization to understand their specific needs and provide tailored solutions.

• *Documentation:

You will document all support activities, including troubleshooting steps, resolutions, and recommendations for future improvements. This helps in knowledge sharing, process improvement, and ensuring consistency in our support services.

• *Training and Development:

You will keep yourself updated with the latest mobile technologies, software updates, and industry best practices to continually improve your skills and the quality of our support services.

• *User Assistance:

You will provide user assistance when required, helping our employees understand how to use their devices effectively and troubleshoot common issues themselves where possible. This could involve creating user guides or conducting training sessions.

• *Compliance:

You will ensure all mobile devices are configured in line with our organization's security policies and regulatory requirements, maintaining the confidentiality and integrity of our data at all times.

Candidate Profile

We are seeking a dedicated and skilled Mobile Support Engineer to join our dynamic technology team in the East of England. The ideal candidate will have a strong background in mobile telecommunications and be able to provide exceptional support to our customers.

• Troubleshoot, diagnose, and resolve mobile network related issues for our customers in a timely manner.
• Collaborate with internal teams to ensure efficient resolution of complex technical issues.
• Implement best practices to maintain the reliability, performance, and security of our mobile networks.
• Keep up-to-date with the latest mobile technologies, industry trends, and vendor releases to enhance our services.
• Provide excellent customer service by communicating effectively, explaining technical issues in a way that is easily understood, and ensuring customer satisfaction.
• A degree or equivalent qualification in Electrical Engineering, Telecommunications, Computer Science, or related field.
• Proven experience as a Mobile Support Engineer or similar role within the telecommunications industry.
• Strong knowledge of mobile networks (2G/3G/4G/5G) and related technologies.
• Excellent troubleshooting skills with the ability to quickly identify and resolve technical issues.
• Exceptional problem-solving abilities and a results-driven mindset.
• Outstanding communication skills, both written and verbal with a focus on providing excellent customer service.
• Certifications in relevant telecommunications technologies (e.g., Cisco, Ericsson, Nokia).
• Experience working with mobile network management systems.
• Knowledge of IoT and M2M technologies. Join us and be part of a forward-thinking organisation that values innovation, collaboration, and customer satisfaction. We offer competitive salaries, comprehensive benefits, and opportunities for professional development. If you are passionate about mobile telecommunications and strive to deliver exceptional service we would love to hear from you! Apply today to begin an exciting and rewarding career with us.

Role Responsibilities

In this role as a Mobile Support Engineer with our organization, you will be responsible for providing technical support and troubleshooting services to ensure the optimal performance of our mobile devices fleet.

• *Technical Support

• : Provide first-line support to users experiencing issues with their mobile devices. This includes diagnosing problems, finding solutions, or escalating issues as necessary.

• *Troubleshooting and Repair

• : Perform troubleshooting and repair activities on various mobile devices (smartphones and tablets). This may involve hardware repairs, software updates, data recovery, or other technical maintenance tasks.

• *Device Configuration

• : Configure mobile devices according to the organization's policies and standards. This includes setting up email accounts, application installation, device security settings, and more.

• *Asset Management

• : Maintain accurate records of all mobile devices, including their status, location, and any service history. Ensure timely inventory updates and participate in asset management activities when required.

• *Training and Guidance

• : Offer guidance to users on the proper use of their mobile devices. This may involve one-on-one training sessions or creating user manuals and FAQ documents.

• *Collaboration

• : Work closely with our IT team and other departments to ensure seamless integration of mobile technology into our operations. This may include participating in project teams, providing feedback on new technologies, and staying up-to-date with industry trends.

• *Quality Assurance

• : Contribute to the continuous improvement of our mobile support services by documenting issues, suggesting improvements, and participating in quality assurance activities.

• *Problem Solving

• : Display a high level of problem-solving skills to quickly resolve technical issues and minimize downtime for our users. This requires a strong analytical mindset and the ability to think creatively when faced with challenging problems.

• *Compliance

• : Ensure that all activities are in line with relevant regulations, company policies, and best practices within the mobile support industry. By excelling in this role, you will play a crucial part in keeping our organization's mobile devices running smoothly and efficiently, thereby improving productivity and facilitating seamless communication among our team members.

About the Company

*About the Company *

Join us at a dynamic and growing technology company situated in the heart of East of England. We are a forward-thinking organization dedicated to delivering innovative solutions that shape the future of mobile communications. Our team is passionate about harnessing the power of cutting-edge technology to provide seamless, reliable, and secure mobile experiences for our customers worldwide. As part of our company, you will have the opportunity to work alongside some of the brightest minds in the industry, collaborating on exciting projects that make a real impact on people's lives. We believe in fostering a culture of learning, growth, and teamwork, encouraging our employees to reach their full potential and excel in their roles. Our organisation is committed to diversity, equity, and inclusion, ensuring that everyone feels valued, respected, and heard. We strive for a workplace where everyone can bring their authentic selves and contribute to our mission of creating a better tomorrow through technology. If you're an experienced Mobile Support Engineer looking for a challenging role with a company that values your contributions and offers endless opportunities for growth we would love to hear from you. Join us today and help shape the future of mobile communications!