OL / PL Portal Manager | Job in County Durham
Join our dynamic and innovative team as an OL/PL Portal Manager in the vibrant North East region! In this pivotal role, you will be responsible for managing and optimizing our organization's Online (OL) and Physical (PL) sales portals to enhance user experience, streamline operations, and drive sales growth. Your primary duties will involve overseeing portal functionality, ensuring seamless integration between OL and PL channels, and implementing strategies to improve conversion rates and customer satisfaction. Additionally, you will collaborate with cross-functional teams to align portal strategies with our business objectives, leveraging data insights to make informed decisions and drive continuous improvement. The ideal candidate possesses a strong understanding of e-commerce, sales operations, and user experience design principles. Proven experience in managing sales portals, preferably in a multi-channel retail environment, is essential. You should be adept at working with various technologies, have exceptional problem-solving skills, and be able to thrive in a fast-paced, results-driven environment. By joining our team as an OL/PL Portal Manager, you will have the opportunity to work on exciting projects, collaborate with talented professionals, and contribute to our organization's digital transformation journey. If you are passionate about e-commerce, eager to learn, and ready to make a significant impact we encourage you to apply for this rewarding role today!
Role Insights
In this pivotal role as the OL/PL (Online/Physical Locations) Portal Manager within our dynamic organization, you will play a significant part in shaping and managing digital experiences for both online and physical locations. This position requires a unique blend of technical aptitude, strategic vision, and a keen understanding of customer needs to ensure seamless integration between our digital platforms and brick-and-mortar stores.
*Key Responsibilities: *
- *Portal Management:
Oversee the development and maintenance of our OL/PL portals, ensuring they are user-friendly, secure, and scalable to support our growing customer base.
- *Digital Strategy:
Collaborate with cross-functional teams to develop and implement digital strategies that enhance the customer experience across all touchpoints.
- *Data Analysis:
Utilize data analysis tools to monitor portal performance, identify trends, and make informed decisions to optimize user engagement and conversion rates.
- *Customer Experience:
Ensure consistent and positive customer experiences by bridging the gap between online and physical locations, focusing on seamless omnichannel interactions.
- *Collaboration:
Work closely with various teams including IT, marketing, and store operations to align digital initiatives with overall business objectives.
*Qualifications: *
- *Experience:
Proven experience in managing digital portals, preferably in a retail or e-commerce environment.
- *Technical Skills:
Strong understanding of web technologies, CMS systems, and digital marketing principles. Familiarity with data analysis tools is a plus.
- *Leadership:
Ability to lead teams, manage projects, and communicate effectively across all levels of the organization.
- *Customer Focus:
Passion for delivering exceptional customer experiences and understanding of customer-centric strategies. Join our team as the OL/PL Portal Manager and help us redefine retail in the digital age!
Skill Set
As the OL/PL Portal Manager in our team, you will possess a unique blend of technical expertise, project management skills, and customer service acumen. The following key skills are essential for success in this role:
*Portal Management Experience
- : You should have extensive experience managing online portals, specifically OL (Online Learning) and PL (Performance Learning) portals. This includes understanding portal architecture, user interface design, content management, and troubleshooting issues.
- *Technical Proficiency
- : A strong foundation in relevant technologies is required. Familiarity with Learning Management Systems (LMS), Content Delivery Networks (CDN), Application Programming Interfaces (APIs), and other web technologies will be beneficial.
- *Project Management
- : You will lead projects related to the development, maintenance, and improvement of our OL/PL portals. Excellent project management skills are crucial for planning, executing, and delivering these projects on time and within budget.
- *Customer Service
- : Understanding user needs is essential for creating an effective learning portal. You should be able to empathize with learners and educators, understand their requirements, and translate them into functionalities for the portal.
- *Collaboration
- : Working closely with various teams such as development, design, content creation, and user support will be a significant part of your role. You must be able to collaborate effectively and communicate clearly to ensure the successful delivery of the portal.
- *Problem-Solving
- : Issues are inevitable in any technology-based project. You should possess strong problem-solving skills to identify, analyze, and resolve problems efficiently.
- *Continuous Learning
- : The digital learning landscape is constantly evolving. A commitment to continuous learning, staying updated with the latest trends, and adopting new technologies will be key to your success in this role.
- *Leadership
- : As a manager, you will be responsible for guiding your team towards achieving our organization's goals. Strong leadership skills, including motivation, delegation, and mentoring, are essential.
- *Data Analysis
- : You will need to analyze user behavior data to identify trends, areas of improvement, and opportunities for enhancing the learning experience on our portals.
- *Quality Assurance
- : Ensuring the quality of our OL/PL portals is paramount. You should have a keen eye for detail and be able to conduct thorough testing to maintain high-quality standards.
Applicant Requirements
We are seeking a dynamic and experienced professional for the role of OL (Online Learning) / PL (Portal Management) in our organization. The ideal candidate will play a pivotal role in managing and enhancing our learning platforms to ensure an optimal user experience for our learners.
*Key Responsibilities: *
- Manage and maintain the online learning and portal platforms, ensuring they are secure, functional, and user-friendly.
- Collaborate with the IT, Learning & Development, and other relevant teams to identify areas of improvement in the existing platform.
- Implement new features, tools, or updates to enhance learner engagement and facilitate a seamless learning experience.
- Monitor and analyze user activity on the platforms to gather insights for continuous improvement.
- Maintain high-quality content within the portals, ensuring it is up-to-date, relevant, and accessible to all learners.
- Ensure compliance with accessibility standards and regulations in the design and development of the portals.
- Liaise with external vendors for any required support or updates to the platforms.
- Provide ongoing training and support to internal teams on the usage and maintenance of the portals.
- Participate in project teams as needed, contributing expertise in online learning technologies and strategies.
- Stay abreast of industry trends and best practices in online learning and portal management, applying this knowledge to enhance our platforms.
*Qualifications: *
- Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred.
- Proven experience managing online learning platforms or similar digital solutions within an educational or corporate setting.
- Strong understanding of Learning Management Systems (LMS), Content Management Systems (CMS), and other relevant technologies.
- Excellent problem-solving skills with the ability to troubleshoot technical issues effectively.
- Exceptional project management skills with the ability to manage multiple projects simultaneously.
- Strong communication skills, both written and verbal with the ability to explain complex technical concepts in an accessible manner.
- Experience working collaboratively within cross-functional teams and building strong relationships with stakeholders.
- Knowledge of accessibility standards (e.g., WCAG) and experience in applying these standards in digital solutions.
- Familiarity with e-learning content authoring tools is a plus.
- Passion for online learning and commitment to continuous professional development. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from candidates of all backgrounds, cultures, and abilities. If you meet the above qualifications and share our passion for fostering a culture of learning we encourage you to apply!
Cultural Values
In our organization we strive to create a dynamic work environment that not only encourages productivity and growth but also honors the unique cultural heritage of the North East region. Our team is a diverse mix of individuals, each bringing their own perspectives and experiences to the table, fostering an atmosphere of collaboration, mutual respect, and continuous learning.
*Respect for Tradition: *
The rich tapestry of traditions in the North East serves as a constant source of inspiration for us. We value and celebrate the region's diverse cultures, festivals, art, music, and cuisine. By incorporating these elements into our workplace culture we aim to create an environment that reflects the vibrancy and warmth of the North East.
*Innovation and Adaptability: *
The spirit of innovation is deeply ingrained in the people of the North East, as evidenced by their resilience, resourcefulness, and adaptability in the face of challenges. As an OL/PL Portal Manager, you will be expected to approach your role with a similar mindset, continuously seeking innovative solutions to problems and embracing change with agility and enthusiasm.
*Collaboration and Teamwork: *
The North East is known for its strong sense of community and collective spirit. We emulate this in our organization by encouraging collaboration, teamwork, and open communication. By working together we believe that we can achieve greater heights and create a workplace culture that fosters growth and success for everyone involved.
*Empowerment and Growth: *
We believe in empowering each member of our team to reach their full potential. As an OL/PL Portal Manager, you will be given the autonomy and support necessary to grow professionally and make significant contributions to our organization. We value initiative, curiosity, and a willingness to learn, and we provide numerous opportunities for personal and professional development.
*Sustainability and Social Responsibility: *
The North East is home to some of the most beautiful and fragile ecosystems in the world. We understand the importance of preserving our environment for future generations and strive to incorporate sustainable practices in all aspects of our operations. As an OL/PL Portal Manager, you will be expected to contribute to our ongoing efforts to promote sustainability and social responsibility within our organization and beyond. In summary, as an OL/PL Portal Manager with our organization, you will have the opportunity to work in a dynamic and inclusive environment that celebrates the rich cultural heritage of the North East while fostering innovation, collaboration, growth, and sustainability. We look forward to welcoming you to our team!
Additional Information
Job Position: Team
Job Designation: OL / PL Portal Manager
Experience Requirements: 2 years experience required
Work Hours: 34
Qualifications: Bachelor's Degree In Computer Science, Information Technology, Learning Management Systems (Lms), Content Management Systems (Cms), Web Technologies, Data Analysis Tools