Online Sales/ Business Admin Apprentice | Job in County Durham

In this exciting apprenticeship opportunity, you will play a crucial role in supporting the online sales and business administration functions within our dynamic organization. Here is an overview of the daily tasks you can expect to perform:

*Customer Service: *

Provide exceptional customer service by responding promptly and professionally to inquiries via email, phone, or live chat. This includes assisting customers with product information, order tracking, and resolving any issues that may arise.

• *Order Processing:

Manage the processing of orders from our online sales channel. This involves ensuring accurate data entry, maintaining order status, and liaising with our logistics team to ensure timely delivery.

• *Inventory Management:

Collaborate with the wider team to maintain an up-to-date inventory record for all products. This includes tracking stock levels, updating product information, and forecasting future needs.

• *Sales Reporting:

Assist in compiling sales reports and providing insights to the sales and management teams. This may include data analysis, identifying trends, and proposing strategies to improve sales performance.

• *Administrative Duties:

Support the smooth running of our business by performing various administrative tasks such as filing, data entry, document creation and maintenance, and general office organization.

• *Learning & Development:

Participate in training programs to develop your skills and knowledge in sales, customer service, business administration, and other relevant areas. This will help you grow professionally and contribute more effectively to our team.

• *Project Support:

Assist with various projects as needed by the organization. This may include researching new technologies or best practices, supporting event planning, or assisting in marketing campaigns.

• *Team Collaboration:

Work closely with your colleagues across different departments to ensure smooth operations and a positive work environment. This includes regular communication, collaboration on projects, and providing feedback where appropriate. Join us as an Online Sales/Business Admin Apprentice and kick-start your career in a thriving organization!

Who We Are Looking For

We are a dynamic and forward-thriving organisation based in the North East region with a strong commitment to nurturing talent and fostering growth within our team and industry. As part of our expanding digital strategy we have an exciting opportunity for an enthusiastic and dedicated individual to join us as an Online Sales/Business Admin Apprentice. In this role, you will be instrumental in driving the success of our e-commerce sales operations while supporting our administrative functions. This is a fantastic opportunity for someone eager to develop their skills within online sales, customer service, marketing, and business administration.

• Assist in managing online sales channels, including product listings, inventory management, and order processing.
• Provide exceptional customer service via email, live chat, and phone calls, ensuring a positive shopping experience for our customers.
• Collaborate with the marketing team to create and implement promotional strategies that boost sales and attract new customers.
• Assist in the daily administrative tasks such as managing data, maintaining records, and coordinating meetings and events.
• Liaise with external partners, vendors, and suppliers to ensure a smooth supply chain and timely delivery of products.
• Continuously learn and adapt to new technologies, tools, and best practices in the e-commerce industry.
• A passion for digital marketing, online sales, and business administration.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Gmail, Docs, Sheets, etc.).
• Ability to work collaboratively within a team and manage multiple tasks efficiently.
• Strong analytical skills and attention to detail.
• Flexibility to adapt quickly in a fast-paced and constantly evolving digital environment.
• A proactive approach to problem-solving with the ability to think critically and make sound decisions.
• Eligibility for an apprenticeship program in your region (age, residency, qualifications may vary by location). If you are ready to join a dynamic organisation dedicated to nurturing talent and developing future leaders we invite you to apply for the role of Online Sales/Business Admin Apprentice today. Let's grow together!

Key Responsibilities

*Key Responsibilities - Online Sales/ Business Admin Apprentice *

In this role as an Online Sales/Business Admin Apprentice with our dynamic and forward-thinking organisation, you will have the opportunity to:

*E-commerce Support: *

Assist in managing and updating product listings on various online sales platforms. This includes maintaining accurate inventory levels, pricing, and product descriptions.

• *Customer Service:

Provide excellent customer service through prompt and courteous responses to customer enquiries via email, phone, or live chat. Build strong relationships with our clients by understanding their needs and providing effective solutions.

• *Order Processing:

Handle incoming orders effectively, ensuring accurate order fulfillment and timely dispatch. Liaise with the warehouse team to ensure orders are prepared for shipment in a timely manner.

• *Sales Reporting:

Collaborate with our Sales Team to generate reports on sales performance, customer behavior, and market trends. Use data-driven insights to identify areas for improvement and implement strategies to boost sales.

• *Administrative Tasks:

Provide administrative support as required, including managing documents, scheduling appointments, and coordinating meetings. Maintain office equipment and supplies as needed.

• *Learning and Development:

Engage in structured learning and development opportunities provided by the organisation. Gain a comprehensive understanding of the online sales industry and acquire essential business administration skills.

• *Collaboration:

Work collaboratively with various departments within our organisation, fostering a culture of teamwork and open communication. Contribute ideas and suggestions to improve processes and enhance efficiency.

• *Compliance:

Ensure all sales activities adhere to relevant regulations and company policies. Maintain up-to-date knowledge of industry best practices and ensure the organisation stays ahead of competitors.

The Company

Welcome to an exciting opportunity with our dynamic and forward-thinking organization a pioneer in the digital landscape of the North East region. We are a growing team that values innovation, collaboration, and the pursuit of excellence. Our business model is built around providing exceptional online solutions, and we're looking for passionate individuals like you to join us on our journey. As an Online Sales/Business Admin Apprentice, you will be integral to our mission. You'll work closely with our sales team, supporting the day-to-day operations of our e-commerce platform, ensuring a seamless customer experience. Additionally, you will collaborate with our administrative team to maintain our internal systems and processes efficiently. Our organization offers a supportive learning environment where you can grow professionally. You'll receive on-the-job training, mentoring from experienced professionals, and opportunities for continuous development. We believe in the power of learning by doing, and we're committed to helping you build a successful career. Join us, and you'll become part of a diverse and inclusive team that values your unique contributions. We foster an environment where ideas are welcome, growth is encouraged, and collaboration is key. If you're ready to take the next step in your career and make a real impact we invite you to apply for our Online Sales/Business Admin Apprentice role today. Let's shape the future of digital commerce together!

What We Offer

Join our dynamic and progressive team as an Online Sales/Business Admin Apprentice! We are a forward-thinking organisation based in the vibrant North East region, committed to harnessing digital platforms for business growth. In this role, you will be at the forefront of our online sales strategy, playing a pivotal part in expanding our customer base and driving revenue. You will also support our administrative team, ensuring smooth operation of our day-to-day activities. This is an exciting opportunity to develop your skills in sales, administration, and digital marketing while gaining valuable experience within a growing business.

• Assist in the management of our online sales channels (websites, social media platforms)
• Process customer orders efficiently and effectively
• Maintain accurate records and databases for sales and administrative purposes
• Collaborate with the marketing team to implement digital marketing strategies
• Provide excellent customer service via email, phone, and live chat
• Support the administration team in various tasks such as document management, meeting preparation, and general office duties
• A structured apprenticeship programme with on-the-job training and regular mentoring from experienced professionals
• The opportunity to develop a broad range of skills in sales, marketing, administration, and customer service
• Competitive salary and benefits package
• A supportive and inclusive work environment that encourages creativity, collaboration, and personal development
• The chance to be part of an innovative organisation making a significant impact in the digital business landscape
• Excellent verbal and written communication skills
• Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• A passion for digital technology and online sales
• Strong problem-solving abilities and attention to detail
• The ability to work effectively as part of a team
• A proactive approach to learning and development If you're ready to kickstart your career in digital business and are eager to learn from the best, apply today for our Online Sales/Business Admin Apprentice position! We can't wait to hear from you.