Passenger Assistant (Term Time Only) Integrated Transport Services Preston | Job in Berkshire

Role Title: Passenger Assistant (Term Time Only) - Integrated Transport Services Preston In this seasonal role with our organization, you will be an integral part of the dedicated Passenger Assistance Team serving the community during term time. The position is based in Preston and requires a flexible schedule to accommodate the transportation needs of students. Key Responsibilities:

• Provide assistance to passengers with special needs, ensuring their safety, comfort, and wellbeing throughout their journey.
• Collaborate with drivers and other team members to ensure smooth and efficient service delivery.
• Perform minor vehicle checks before and after each trip to ensure the vehicles are in a safe and roadworthy condition.
• Adhere strictly to health and safety regulations, as well as any organizational policies and procedures.
• Engage positively with passengers, providing helpful and courteous service at all times.
• Assist in maintaining a clean and organized vehicle environment throughout the shift.
• Report any issues or incidents promptly to the relevant team leaders for resolution. Qualifications:
• Demonstrated ability to work effectively within a team with a strong focus on providing excellent customer service.
• Experience working with passengers with special needs is preferred but not essential as full training will be provided.
• A valid driving license and good knowledge of the local area are desirable but not essential as this role primarily involves traveling aboard our vehicles.
• Strong communication skills, both verbal and written, are essential for effective interaction with passengers and colleagues.
• Ability to work flexible hours during term time, including early mornings, evenings, and weekends, as required by the service schedule.
• A positive attitude and a passion for making a difference in the lives of those you serve are key attributes we seek in our team members. By joining our team as a Passenger Assistant during term time, you will have the opportunity to make a real difference in the community while working alongside a dedicated and supportive team. We look forward to receiving your application and learning more about how you can contribute to our mission of delivering exceptional passenger services.

Primary Duties

In this role as a Passenger Assistant within our Term Time Integrated Transport Services in Preston, you will play a crucial part in ensuring the safe and efficient transportation of pupils to and from school. Your responsibilities will include:

*Safe Transportation: *

Ensure the safety and well-being of all passengers during transit. Adhere strictly to traffic rules and regulations, prioritizing the safety of passengers at all times.

• *Student Supervision:

Supervise students throughout the journey, maintaining a safe and orderly environment on the vehicle. Assist with any behavioral issues or emergencies that may arise during travel.

• *Route Navigation:

Familiarize yourself with designated routes, ensuring timely arrival at each pick-up and drop-off point. Inform parents or guardians of delays or changes in schedule as necessary.

• *Customer Service:

Greet passengers in a friendly and professional manner. Provide assistance to passengers as needed, including helping them board and alight from the vehicle, and answering any questions they may have regarding their journey.

• *Vehicle Maintenance:

Report any maintenance issues with the vehicle promptly to the Transport Coordinator. Maintain cleanliness and orderliness of the vehicle at all times.

• *Record Keeping:

Maintain accurate records, including passenger counts, incident reports, and daily travel logs as required by our organization's policies and procedures.

• *Continuous Learning:

Stay updated with any changes in school transportation regulations, safety protocols, and best practices within the industry. Participate in any training programs offered by the organization to enhance your skills and knowledge.

• *Collaboration:

Work closely with our Transport Coordinator, drivers, and other team members to ensure smooth operation of the transport service. Communicate effectively and professionally with parents, school staff, and other stakeholders as needed.

Professional Skills

In this role as a Passenger Assistant for our Integrated Transport Services in Preston, you will be expected to demonstrate the following professional skills:

*Customer Service Excellence

• : You will be responsible for ensuring that all passengers under your care receive high-quality service, maintaining a positive and helpful attitude at all times. This includes assisting passengers with special needs, providing information about our services, and addressing any concerns or issues they may have.

• *Safety and Security Awareness

• : Ensuring the safety and security of all passengers is paramount in this role. You will be expected to follow all relevant safety procedures, such as ensuring that passengers are seated correctly and securely, monitoring passenger behavior, and responding appropriately to any emergencies or incidents that may occur.

• *Communication Skills

• : Effective communication is essential for this position. You will need to communicate clearly and effectively with passengers, colleagues, and supervisors. This includes speaking clearly and calmly, listening actively, and using appropriate language and tone at all times.

• *Organizational Skills

• : As a Passenger Assistant, you will be required to manage multiple tasks simultaneously. This includes organizing the vehicle for each journey, ensuring that it is clean and tidy, and maintaining accurate records of passenger numbers and journeys.

• *Teamwork

• : Working as part of a team is an important aspect of this role. You will need to work collaboratively with your colleagues, supporting each other and sharing responsibilities where necessary.

• *Problem-Solving Skills

• : In this role, you may encounter unexpected problems or issues. You will be expected to use your problem-solving skills to identify potential solutions and take appropriate action to address these issues promptly and effectively.

• *Physical Fitness and Mobility

• : This role requires a good level of physical fitness and mobility, as you will need to move around the vehicle and assist passengers who may require additional support. You must also be able to lift and carry small items when necessary.

• *Patience and Empathy

• : Working with passengers can sometimes be challenging. You will need to remain patient and empathetic at all times, demonstrating understanding and compassion towards passengers who may be experiencing difficulties or distress.

• *Continuous Learning and Development

• : The transport industry is constantly evolving, so you will be expected to keep up-to-date with changes in policies, procedures, and technologies. You should also be open to feedback and willing to learn from your experiences and mistakes to improve your performance.

• *Respect for Diversity and Inclusion

• : Our organisation values diversity and inclusion, and you will be expected to treat all passengers and colleagues with respect, regardless of their background, race, gender, age, or abilities. You should also strive to create an environment where everyone feels valued and included.

Who We Are Looking For

We are seeking a passionate and dedicated individual to join our team as a Passenger Assistant for our Term Time Only role within the Integrated Transport Services in Preston. This position plays a vital role in ensuring the safety, comfort, and well-being of our passengers, especially during school terms.

• Assist passengers with disabilities or special needs, providing them with necessary aid to ensure their safe and comfortable journey.
• Ensure adherence to all health and safety regulations while on duty, maintaining a clean and organized bus environment.
• Communicate effectively with passengers and colleagues, providing timely updates and information as needed.
• Assist in the smooth boarding and alighting of passengers, ensuring an efficient workflow during peak times.
• Collaborate with the wider team to provide a positive and memorable travel experience for our passengers.
• Contribute to continuous improvement initiatives by providing valuable feedback and suggestions.
• Proven experience in a customer service or passenger assistance role, preferably within the transport sector.
• Excellent communication skills, both verbal and written with the ability to effectively interact with passengers of all ages and backgrounds.
• Strong understanding of health and safety regulations, particularly those related to public transportation.
• Demonstrated commitment to providing exceptional customer service in a fast-paced environment.
• Ability to work flexibly during school terms, including early mornings, late afternoons, and weekends as required.
• A valid driving license is advantageous but not essential for this role. Join our team and make a positive impact on the lives of our passengers! We are an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals regardless of their race, color, religion, national origin, sex, age, marital status, disability, sexual orientation, or gender identity. If you meet the qualifications outlined above and share our passion for providing exceptional transportation services we encourage you to apply today!

Daily Responsibilities

In the role of a Passenger Assistant for our term-time Integrated Transport Services in Preston, you will be an integral part of ensuring the safety and wellbeing of passengers while providing exceptional customer service. Below are some key responsibilities that encompass this vital position:

• Assist passengers with boarding and alighting from vehicles, ensuring that they feel secure and comfortable throughout their journey.
• Maintain a high level of awareness and vigilance, ready to respond promptly to any passenger emergencies or incidents.
• Adhere strictly to all safety regulations and procedures, ensuring that both the vehicle and passengers comply with them at all times.
• Conduct regular checks on the interior and exterior of the vehicles for cleanliness, safety, and functionality.
• Greet passengers in a friendly and professional manner, creating a welcoming environment for everyone using our services.
• Provide information about routes, schedules, fares, and any other relevant details to passengers as required.
• Deal effectively with customer complaints or queries, striving for quick resolutions that satisfy the passenger and promote their continued use of our services.
• Collaborate with drivers to ensure a smooth, efficient service that meets the needs of all passengers.
• Assist in the preparation of vehicles at the start of each day, ensuring they are clean, tidy, and well-stocked for passengers' needs.
• Keep records of passenger numbers and any reported incidents or issues throughout the day.
• Regularly communicate with dispatchers, providing updates on vehicle status, passenger numbers, and any other essential information.
• Follow proper procedures when dealing with lost property, ensuring it is stored securely until it can be returned to its rightful owner.
• Stay up-to-date with the latest safety regulations, company policies, and best practices in passenger assistance.
• Collaborate with team members and supervisors to identify areas for improvement within our services, suggesting solutions that enhance the overall passenger experience.
• Maintain a positive attitude and flexible approach to work, embracing change and adapting to new challenges as they arise.
• Actively participate in staff training sessions and development opportunities, furthering your own growth and contributing to the success of our team.

The Company

Welcome to

*Integrated Transport Services (ITS) Preston *

a leading provider of passenger transport solutions in South East England. As part of our dynamic and dedicated team we are committed to delivering exceptional service to our passengers, fostering strong community relationships, and ensuring a seamless travel experience for all.

*Integrated Transport Services Preston *

operates during term time offering flexible and convenient transportation options for students and staff within the educational institutions in our region. We pride ourselves on our commitment to safety, punctuality, and comfort, making us the preferred choice for many in our community. Our team is composed of passionate professionals who share a common goal: to make every journey with

*Integrated Transport Services Preston *

a positive experience. We value diversity, inclusivity, and continuous learning, creating an environment where everyone can thrive and grow. As a Passenger Assistant (Term Time Only), you will play a vital role in our mission by ensuring the smooth operation of our services during term time. You'll have the opportunity to connect with passengers, contribute to their journey comfort, and make a tangible difference in their daily lives. Join us at

*Integrated Transport Services Preston *

, and be part of something bigger. Together we are shaping the future of transportation in our region.

Rewards

Join our dynamic and dedicated team as a Passenger Assistant (Term Time Only) with Integrated Transport Services in Preston, and you will be rewarded with a range of competitive benefits that acknowledge your valuable contributions to the community and the successful operation of our services.

*Financial Compensation: *

• Competitive hourly rate during term time, providing a steady income while making a positive impact on students' transportation needs.

*Work-Life Balance: *

• Flexible scheduling to ensure you can manage your work and personal life effectively, allowing ample time for rest, relaxation, and family commitments during academic breaks.

*Professional Development: *

• Access to a variety of training opportunities designed to enhance your skills, knowledge, and competencies in the passenger assistance role, ultimately boosting your career growth within our organization and beyond.

*Employee Wellbeing: *

• Comprehensive employee wellness program offering resources and support for mental health, physical fitness, and overall work-life balance.

*Employee Perks: *

• Discounts on local businesses, attractions, and services to help you save money on your personal expenses and enjoy the best that Preston has to offer.

*Community Impact: *

• The opportunity to make a tangible difference in students' lives by ensuring their safe and comfortable transportation during term time, contributing to the continued success of our vibrant community.