Reception Supervisor - Hotel | Job in Hounslow

In this role as a Reception Supervisor in the dynamic and customer-centric hospitality industry, you will bring a unique blend of professional skills that cater to both our guests and internal team members. The following are some of the key competencies required for this position:

• Demonstrate exceptional interpersonal skills with a strong emphasis on creating positive and memorable guest experiences.
• Proficiency in problem-solving, conflict resolution, and ensuring guest satisfaction by providing prompt and effective solutions to their queries or concerns.
• Maintain a high level of flexibility and adaptability to accommodate the diverse needs and expectations of our guests.
• Exhibit strong leadership qualities to effectively manage, motivate, and support the reception team members in achieving shared goals and objectives.
• Foster a positive and productive work environment by encouraging open communication, collaboration, and continuous learning among team members.
• Develop, implement, and monitor team performance metrics and goals to ensure ongoing improvement and service consistency.
• Maintain accurate and up-to-date records of guest details, reservations, and other relevant information using our proprietary hotel management system (HMS).
• Efficiently handle a high volume of calls, emails, and walk-ins with professionalism and empathy.
• Prioritize tasks effectively to ensure seamless operations and minimize any disruptions or delays in service.
• Deliver clear, concise, and respectful communication at all times with both guests and team members.
• Maintain open lines of communication with department heads and senior management to ensure smooth coordination of tasks and resources.
• Proactively seek feedback from guests, peers, and superiors to continually enhance your skills and the overall guest experience.
• Embrace change and adapt quickly to new technologies, procedures, or industry trends as they emerge.
• Actively participate in professional development opportunities, including training sessions, workshops, and conferences, to broaden your knowledge and skills.
• Stay abreast of competitor offerings and market trends to ensure our hotel remains competitive and relevant within the London hospitality landscape. By demonstrating these professional skills, you will contribute significantly to our mission of providing exceptional guest experiences while fostering a supportive and engaging work environment for our team members. We look forward to your application!

Candidate Profile

I am a highly motivated and customer-focused Reception Supervisor with extensive experience in the hospitality industry, seeking an exciting opportunity to join your esteemed organization based in London. With a proven track record of delivering exceptional guest experiences and leading high-performing reception teams, I am confident that I can significantly contribute to your team's success.

• Proven experience as a Reception Supervisor or similar role within the hospitality industry (minimum 3 years)
• Excellent communication skills, both written and verbal with an ability to handle sensitive and complex situations with tact and professionalism
• Strong organizational skills, including prioritization of tasks, multitasking, and managing time effectively
• Proficient in using hotel management systems and Microsoft Office Suite
• Customer service orientation, demonstrating a proactive approach to guest satisfaction and problem resolution
• Ability to work flexible hours, including weekends and holidays, as required by the business
• Leadership: I have successfully led and mentored teams, fostering a positive and productive working environment while maintaining high service standards.
• Guest Relations: My exceptional guest relations skills enable me to build strong relationships with guests, understand their needs, and provide personalized service that exceeds expectations.
• Problem-Solving: I have the ability to quickly analyze complex situations and develop effective solutions, ensuring minimal disruption to the guest experience.
• Adaptability: I possess a high level of adaptability, enabling me to adjust to changing circumstances and thrive in dynamic environments.
• Attention to Detail: My keen attention to detail ensures that no stone is left unturned when it comes to delivering a seamless and enjoyable guest experience.
• Customer-focused: I am passionate about delivering exceptional customer service, always putting the guest at the heart of everything I do.
• Proactive: I take the initiative to anticipate guests' needs, address potential issues before they arise, and seek out opportunities for continuous improvement.
• Collaborative: I work well within a team, fostering positive relationships with colleagues, and supporting others when needed.
• Flexible: I am adaptable and open to taking on new challenges, understanding that the hospitality industry requires flexibility and the ability to thrive in a fast-paced environment.
• Integrity: I uphold the highest ethical standards, treating all guests, colleagues, and stakeholders with honesty, respect, and professionalism. I am excited about the prospect of joining your team as a Reception Supervisor, and I look forward to discussing my application further. Thank you for considering my application.

Company Information

*Location: *

London, United Kingdom

*Industry: *

Hospitality & Accommodation Services

*Role: *

Reception Supervisor - Hotel

*About Us *

We are a leading hotel group with an extensive portfolio of luxury and boutique hotels across the globe. Our reputation for exceptional service and unparalleled guest experiences is unrivaled in the industry. We take great pride in our team, who embody our core values of respect, integrity, and passion.

*Our Hotel *

Our London property is a stunning, modern hotel nestled in the heart of the city. It offers a unique blend of contemporary design and traditional hospitality, attracting both leisure and business travelers. Our team is dedicated to ensuring that every guest feels welcomed, valued, and well taken care of during their stay with us.

*The Role *

As our Reception Supervisor, you will play a crucial role in the seamless operation of our hotel's front desk. You will supervise and coordinate the work of our receptionists, ensuring that they provide exceptional service to all guests. You will also handle guest queries and complaints effectively and professionally, and maintain accurate records for reservations, check-ins, and check-outs.

*Responsibilities *

• Supervise and lead a team of receptionists, ensuring high standards of customer service are maintained at all times
• Handle guest queries and complaints in a professional and timely manner
• Coordinate room assignments, reservations, and check-ins/check-outs
• Maintain accurate records and reports as required by the hotel management
• Collaborate with other departments to ensure smooth operations across the property
• Contribute to a positive, supportive work environment that fosters teamwork and continuous improvement

*Qualifications *

• Proven experience in a supervisory role within the hospitality industry
• Strong leadership skills and ability to motivate and develop team members
• Excellent communication and interpersonal skills
• Proficient in using hotel management systems, particularly those related to reservations and guest services
• Ability to handle high-pressure situations calmly and effectively
• Flexibility to work various shifts, including weekends and holidays
• Passion for providing exceptional customer service and creating memorable guest experiences

*What We Offer *

• Competitive salary and benefits package
• Opportunities for professional growth and development within our global hotel group
• A dynamic and inclusive work environment where your contributions are valued and appreciated
• The chance to be part of a team that is dedicated to providing world-class service to guests from around the globe If you share our passion for hospitality, guest service, and teamwork we encourage you to apply for this exciting opportunity. Join us in creating unforgettable moments for our guests and building a successful career within our esteemed hotel group.