Receptionist/Admin Assistant | Job in County Durham

Job Role Summary: Receptionist/Admin Assistant In the dynamic and engaging environment of our organization we are seeking a highly organized, customer-focused professional to join us as a Receptionist/Admin Assistant. This position is an integral part of our team, providing excellent front-line service while supporting day-to-day administrative tasks. Responsibilities:

• Greet visitors, answer inquiries, and direct calls effectively to ensure a positive first impression for all clients and guests.
• Maintain accurate and up-to-date records, including filing documents, organizing schedules, and managing correspondence.
• Coordinate appointments, meetings, and travel arrangements as required by the organization's needs.
• Oversee office supplies, ensuring they are adequately stocked for efficient workflow.
• Assist with various administrative tasks such as data entry, proofreading documents, and compiling reports as needed.
• Collaborate with team members to ensure smooth operation of the organization's front office activities.
• Maintain a clean and welcoming environment for our team and visitors alike.
• Provide support in other areas, such as event coordination, when necessary. Qualifications:
• Proven experience as a receptionist or administrative assistant.
• Excellent verbal and written communication skills with the ability to handle a variety of customer interactions effectively.
• Strong organizational abilities with the capacity to multi-task and prioritize duties effectively.
• High level of professionalism, including a positive and friendly attitude.
• Proficiency in MS Office Suite and other relevant software.
• Ability to adapt quickly to changing priorities and responsibilities.
• Strong attention to detail with the capacity to maintain accurate records and documents.
• Excellent problem-solving skills with the ability to make decisions independently when necessary. The Receptionist/Admin Assistant plays a vital role in our organization, representing our values of professionalism, efficiency, and customer service excellence every day. If you are ready for an exciting new challenge and have the qualifications we seek we would love to hear from you!

Duties and Responsibilities

In this multifaceted role as a Receptionist/Admin Assistant within our dynamic organization, you will serve as the first point of contact for all visitors, callers, and employees, while providing essential administrative support to ensure seamless day-to-day operations. Here are some key responsibilities:

*Front Desk Management

• : Greet guests and visitors professionally, maintain a clean and organized reception area, answer and direct incoming calls, handle mail and deliveries, and manage visitor registration system.

• *Administrative Support

• : Assist with various administrative tasks such as scheduling appointments, organizing meetings, maintaining office supplies, and ensuring the smooth flow of paperwork throughout the organization.

• *Office Coordination

• : Coordinate and facilitate internal and external communications through email, phone, or fax, manage incoming and outgoing correspondence, and perform data entry tasks as required.

• *Meeting Support

• : Prepare meeting rooms before and after meetings, arrange equipment, and provide assistance to meeting attendees as needed.

• *Facilities Management

• : Coordinate with the facilities team to ensure office spaces are clean, well-maintained, and equipped with necessary supplies. Report any maintenance issues promptly for resolution.

• *Administrative Projects

• : Assist in various administrative projects as directed by supervisors or managers, demonstrating adaptability and a strong work ethic.

• *Confidentiality and Security

• : Maintain strict confidentiality with sensitive information and ensure the security of the premises at all times. By excelling in this role, you will contribute to creating an efficient, welcoming environment for our team and visitors while ensuring that our organization runs smoothly. If you have a passion for customer service, organization, and teamwork we would love to hear from you!

Skills Required

*Skills Required *

• *Excellent Communication Skills

• : As a Receptionist/Admin Assistant, you will be the first point of contact for our team and visitors. Exceptional verbal and written communication skills are essential to handle inquiries effectively, provide information accurately, and ensure a positive experience for all.

• *Strong Organizational Skills

• : You will need to manage multiple tasks simultaneously, prioritize duties effectively, and maintain a high level of accuracy. This role requires you to be organized, detail-oriented, and capable of working under pressure.

• *Computer Proficiency

• : Familiarity with office software suites (Microsoft Office or Google Workspace) is a must. You should be comfortable using email, word processing, spreadsheet, and presentation software for creating documents, managing databases, and performing other administrative tasks.

• *Friendly and Professional Dewmeanor

• : A positive attitude, strong interpersonal skills, and the ability to maintain a professional demeanor are crucial. You will be expected to handle a variety of situations with patience, diplomacy, and grace.

• *Adaptability

• : The ability to adapt quickly to new technologies, procedures, or changing priorities is essential in this role. You should be flexible and able to learn new skills as needed.

• *Customer Service Orientation

• : A strong commitment to providing excellent customer service is required. You will be responsible for greeting visitors, answering phone calls, and addressing concerns promptly and professionally.

• *Discretion and Confidentiality

• : As you will have access to sensitive information, it is important that you can maintain confidentiality and exercise discretion at all times.

• *Problem-Solving Skills

• : You should be able to identify problems and find effective solutions quickly and efficiently. This may include troubleshooting technical issues or resolving administrative challenges as they arise.

• *Multitasking Abilities

• : The ability to handle multiple tasks simultaneously is essential in this role. You will need to manage incoming calls, emails, and visitors while also completing other administrative duties as required.

• *Teamwork

• : Collaboration and teamwork are crucial skills for this role. You should be able to work effectively with colleagues across various departments and contribute positively to a productive work environment.

Ideal Candidate Profile

Ideal Candidate Profile: Receptionist/Admin Assistant

*Role Title: *

Receptionist/Admin Assistant

*Location: *

North East

*About the Role: *

We are seeking a highly organized and customer-focused individual to join our team as a Receptionist/Admin Assistant. This role is vital in maintaining the smooth operation of our organization, ensuring that both our team and visitors have an exceptional experience.

*Responsibilities: *

• Greet and welcome visitors professionally and courteously.
• Handle incoming and outgoing calls, directing them to the appropriate staff members.
• Maintain accurate records of all visitors and deliveries.
• Manage mail distribution, ensuring it reaches its intended recipients promptly.
• Provide general administrative support, including scheduling appointments, managing calendars, and organizing meetings.
• Assist with routine office duties such as photocopying, filing, and stationery management.
• Maintain a clean and organized front desk and reception area.
• Perform other administrative tasks as required by the team or organization.

*Qualifications: *

• Excellent communication skills, both written and verbal.
• Strong organizational abilities with the ability to multitask effectively.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Previous experience in a similar role is highly desirable but not essential for the right candidate.
• Ability to work well under pressure and adapt to changing priorities quickly.
• A friendly, approachable demeanor with a commitment to providing excellent customer service.
• Strong attention to detail and ability to maintain confidentiality.
• Flexibility to work during standard business hours as well as occasional overtime when required. By joining our team, you will have the opportunity to make a significant impact on our organization's success while working in a dynamic and supportive environment. If you meet the qualifications outlined above and are passionate about providing exceptional service we would love to hear from you!

Career Growth

Joining our dynamic team as a Receptionist/Admin Assistant presents an exceptional opportunity for career progression and personal development within the thriving North East business landscape. Our organisation values its employees and is committed to helping each individual reach their full potential through continuous learning, mentorship, and supportive work environments. As a Receptionist/Admin Assistant, you will gain essential administrative skills while working closely with our team members. This role provides a solid foundation for growth within the organization by offering opportunities for cross-functional collaboration and exposure to various aspects of business operations. We understand that career growth often comes from taking on new challenges and responsibilities. Our organisation encourages employees to step outside their comfort zones and expand their skillsets. As you demonstrate your ability to excel in this role, there may be opportunities for advancement within the administrative department or other areas of interest. In addition to professional growth, our organisation is deeply invested in employee wellbeing and personal development. Regular performance reviews will provide constructive feedback to help you identify areas for improvement and set achievable career goals. We also offer numerous training programs, workshops, and networking events to ensure that all employees have access to the resources they need to succeed. In this role, you can expect a supportive and collaborative work environment where your contributions are valued. Our team members work together to achieve common goals, share knowledge, and learn from one another's unique experiences. We believe that fostering an atmosphere of growth and development is essential for maintaining a strong and vibrant organisation. So, if you're ready to take the next step in your career and become part of a dynamic and growing team we invite you to apply for the Receptionist/Admin Assistant position today. We look forward to helping you reach your full potential as a valued member of our organisation.

Organization Info

*Location: *

North East, United Kingdom

*Role Title: *

Receptionist/Admin Assistant

*About Us *

We are a dynamic and forward-thinking organization based in the heart of North East, UK. Our team is committed to delivering exceptional services that drive positive change within our industry. We pride ourselves on fostering an inclusive and supportive work environment where everyone feels valued and inspired.

*The Role *

As a Receptionist/Admin Assistant, you will be the first point of contact for our visitors, handling enquiries with professionalism and efficiency while providing outstanding customer service. Additionally, you will assist the administrative team by managing office tasks, maintaining records, and supporting various projects as needed. This role requires excellent communication skills, strong organizational abilities, and a flexible approach to work.

*Responsibilities *

• Greet visitors, answer phone calls, and direct queries to the appropriate personnel.
• Maintain accurate and up-to-date records of customer interactions, correspondence, and office activities.
• Schedule appointments, meetings, and arrange travel arrangements as necessary.
• Coordinate and support internal meetings, taking minutes and following up on action items.
• Assist in the preparation of reports, proposals, and presentations for various departments.
• Collaborate with the administrative team to ensure smooth day-to-day operations.
• Liaise with external vendors, service providers, and stakeholders as required.
• Perform general office administration tasks such as filing, photocopying, and mail distribution.
• Contribute to creating a positive work environment by maintaining a high level of professionalism and teamwork.

*Requirements *

• Proven experience in a receptionist or administrative assistant role.
• Excellent communication skills, both written and verbal.
• Strong organizational abilities with the ability to multitask effectively.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with customer relationship management systems (CRM) is an advantage.
• Ability to work collaboratively within a team and handle confidential information with discretion.
• Flexibility to adapt to changing priorities and perform tasks as required.
• A positive attitude, strong work ethic, and commitment to delivering exceptional customer service. Join our team and play an essential role in shaping the future of our organization. Apply today to become our new Receptionist/Admin Assistant!

What We Offer

*What We Offer: Receptionist/Admin Assistant Position in the North East *

Join our dynamic and vibrant team in the North East as a Receptionist/Admin Assistant! This role offers a unique opportunity to contribute to the smooth operation of our organisation while gaining valuable experience in a professional environment.

*Role Overview: *

As a Receptionist/Admin Assistant, you will be the first point of contact for our visitors, handling incoming calls and emails, maintaining the front desk, and providing general administrative support to our team. You will play a crucial role in creating a positive and welcoming atmosphere that reflects our organisation's values.

*Responsibilities: *

• Greet visitors, answer phone calls, and direct queries appropriately.
• Manage incoming and outgoing mail, faxes, and deliveries.
• Schedule appointments and manage the calendar for team members.
• Maintain accurate records and databases as needed.
• Assist with general office administration tasks such as filing, photocopying, and organising documents.
• Support various projects and tasks as required by the team.

*Qualifications: *

• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite.
• Ability to work effectively in a fast-paced environment.
• Friendly, approachable demeanor with a strong customer service orientation.
• High school diploma or equivalent is required; relevant administrative experience is preferred. If you are an organized, self-motivated individual who thrives in a supportive and collaborative environment we encourage you to apply for this exciting opportunity. We look forward to reviewing your application!

*Equal Opportunity Employer: *

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.