Receptionist / Bartender | Job in Torfaen

Welcome to an exciting opportunity within our dynamic and vibrant hospitality environment! We are seeking a versatile individual to join our team as a Receptionist / Bartender, playing integral roles in both front-of-house services and guest relations at our unique establishment nestled in the heart of Wales. As a crucial member of our team, you will be responsible for delivering exceptional first impressions to all visitors while also ensuring seamless service at our bar area. Whether you're greeting guests, managing bookings, or expertly mixing cocktails, your contributions are vital in creating unforgettable experiences for each and every one of our patrons. Key Responsibilities:

• Greet guests professionally and courteously upon arrival, ensuring a positive first impression.
• Manage reception duties such as taking reservations, answering phones, and handling guest inquiries.
• Assist with the preparation and serving of beverages at our bar area, following established recipes and maintaining high standards for quality and presentation.
• Maintain a clean, organized, and inviting environment throughout both the reception and bar areas.
• Collaborate with other team members to ensure smooth and efficient service during peak times.
• Provide exceptional customer service at all times, addressing any guest concerns or issues in a timely and effective manner.
• Stay up-to-date on menu items, specials, and events happening within the organisation to confidently communicate this information to guests.
• Help maintain an engaging and welcoming atmosphere by participating in various activities and events as necessary. Qualifications:
• Proven experience in a receptionist or bartending role, preferably within the hospitality industry.
• Strong communication skills, both written and verbal with a focus on providing outstanding customer service.
• Familiarity with bar tools and equipment, as well as the ability to follow established recipes accurately and efficiently.
• Ability to work flexible hours, including weekends and evenings, as needed.
• Strong attention to detail and organizational skills, ensuring a smooth flow of operations during peak times.
• A positive attitude and team player mentality with the ability to collaborate effectively with colleagues.
• Familiarity with point-of-sale (POS) systems is a plus. In this role, you will have the opportunity to grow within our organisation while making meaningful contributions to our guests' experiences. If you are passionate about hospitality, enjoy working in a fast-paced environment, and thrive on delivering exceptional service we invite you to apply today! We look forward to hearing from you soon. *Note: This role may involve occasional physical activity such as lifting or carrying items weighing up to 20 kg (44 lbs). Reasonable accommodations will be made for candidates with disabilities during the application process and throughout employment, if needed.

Role Insights

*Role Insights: Receptionist / Bartender *

In this dynamic role within our team, you will be the first point of contact for visitors at our establishment in Wales, providing exceptional customer service and a warm welcome to all who enter. You will also have the opportunity to showcase your skills as a skilled bartender during busy periods.

*Key Responsibilities: *

• *Reception Duties:

Greet guests professionally, handle inquiries, manage bookings, provide information about our services, and ensure a smooth check-in/check-out process. You will also be responsible for maintaining the reception area to create an inviting atmosphere for all guests.

• *Bartending Duties:

Prepare and serve drinks with precision and speed during peak hours. Maintain a clean and organized bar station, ensure proper inventory levels, and suggest pairings or cocktails based on guest preferences.

• *Customer Service:

Demonstrate excellent interpersonal skills, patience, and understanding when interacting with customers. Always strive to exceed customer expectations and handle any complaints or issues promptly and professionally.

• *Administrative Tasks:

Perform various administrative tasks as assigned by management, such as data entry, filing, and managing reservations in our booking system.

• *Teamwork:

Collaborate with the rest of the team to ensure a smooth operation and a positive experience for all guests. Assist other staff members when necessary during busy periods or when help is needed.

*Skills Required: *

• Excellent communication skills
• Ability to work well under pressure
• Basic computer literacy
• Knowledge of bar operations and cocktail preparation
• Strong organizational abilities
• Friendly, approachable demeanor
• Flexibility to work during peak hours Join our team in Wales and help us create unforgettable experiences for our guests as a Receptionist / Bartender! We look forward to hearing from you.

Skills Required

• Exceptional verbal and written communication skills in English with an ability to communicate effectively and professionally with a diverse range of customers and colleagues.
• Ability to listen actively, understand customer needs, and provide appropriate responses or solutions.
• Demonstrated experience in delivering exceptional customer service, ensuring a welcoming and positive environment for all guests at our establishment.
• Strong organizational skills with the ability to multitask effectively while prioritizing tasks to ensure smooth operations.
• Proficiency in bartending, including knowledge of various cocktail recipes, wine pairings, and bar etiquette.
• Ability to work efficiently under pressure during busy periods with a focus on maintaining the highest standards of service.
• Familiarity with point-of-sale (POS) systems and other relevant technology used in hospitality settings.
• Basic computer skills, including Microsoft Office Suite, for managing documents, emails, and databases.
• Strong team player, willing to work collaboratively with colleagues from various departments to maintain a harmonious working environment.
• Ability to take direction, feedback, and guidance from supervisors, while also contributing proactively to the team's success.
• Availability to work evenings, weekends, and holidays, as required by the establishment's operating schedule.
• Adaptability to handle a dynamic work environment with the ability to adjust quickly to changing circumstances or priorities.
• Positive attitude with a friendly and approachable demeanor that reflects well on our organization.
• Strong problem-solving abilities with the ability to make sound decisions under pressure and communicate those decisions effectively to customers and colleagues.
• Resilience in the face of challenges or difficult situations with the ability to maintain composure and professionalism at all times.

Ideal Candidate Profile

Ideal Candidate Profile: Receptionist/Bartender

*Overview: *

We are seeking a dynamic and customer-focused individual for the role of Receptionist/Bartender in our vibrant organization located in Wales. This position requires a blend of exceptional front-of-house skills, impeccable service, and a passion for mixology to create an unparalleled guest experience.

*Key Responsibilities: *

• Greet guests warmly, answer inquiries, and provide information as needed.
• Handle phone calls professionally, direct them appropriately, and manage messages effectively.
• Maintain a clean and organized reception area.
• Assist with administrative tasks such as scheduling appointments, managing files, and coordinating meetings.
• Prepare and serve beverages with precision and expertise in our bar area.
• Ensure a positive and welcoming environment for all guests at all times.

*Qualifications: *

• Proven experience as a Receptionist or Bartender.
• Exceptional communication skills, both written and verbal.
• Strong organizational abilities with attention to detail.
• Proficiency in using computers and various software (e.g., Microsoft Office Suite).
• Knowledge of mixology and ability to create a range of beverages.
• Ability to multitask effectively and prioritize responsibilities efficiently.
• Flexibility to work during peak hours, including weekends and evenings when required.
• A friendly and approachable demeanor with the ability to build rapport quickly.
• Valid food safety and alcohol service certifications are highly desirable.

*Personal Qualities: *

• A positive attitude and strong work ethic.
• A keen interest in delivering outstanding customer service.
• A team player who is adaptable and able to thrive in a fast-paced environment.
• An exceptional ability to remain calm under pressure and solve problems effectively.
• A commitment to upholding the reputation of our organization as a premier destination for hospitality.
• A proactive approach to work with a keen eye for detail and a desire to continually improve service quality.
• A passion for hospitality, mixology, and creating memorable experiences for guests. Join our team in Wales and be part of a dynamic, customer-centric organization that values excellence, teamwork, and innovation. Apply today to start your exciting journey with us!

Day-to-Day Tasks

In this multifaceted role as a Receptionist/Bartender within our vibrant and welcoming organization, you will be the first point of contact for our guests, ensuring their experience is nothing short of exceptional. Here's an overview of your day-to-day tasks:

*Greeting and Welcoming

• : Provide a warm and friendly welcome to all visitors, answering any queries they may have about our services or facilities.

• *Administrative Duties

• : Manage incoming calls, directing them to the appropriate team member, and handling correspondence as required. Maintain accurate records of visitor logs, deliveries, and other essential documentation.

• *Customer Service

• : Act as a liaison between our guests and the various departments within the organization. Address any issues or concerns in a prompt and professional manner, ensuring guest satisfaction is always prioritized.

• *Bartending Duties

• : Prepare and serve beverages to guests in a timely and courteous manner, ensuring all health and safety regulations are adhered to at all times.

• *Maintenance of Facilities

• : Collaborate with the facilities team to maintain the cleanliness and orderliness of the reception area and bar. Ensure that stock levels are monitored and replenished as necessary.

• *Event Support

• : Provide support for events held within our organization, assisting in the setup, management, and cleanup as required.

• *Continuous Learning

• : Stay updated on industry trends, best practices, and new technologies to enhance your skills and contribute positively to our team's growth and development.

• *Teamwork

• : Collaborate with colleagues across various departments to ensure a seamless guest experience, fostering an environment of mutual respect and cooperation.

Job Duties

In this multifaceted role within our team, you will be responsible for providing exceptional guest service as both a receptionist and bartender at our vibrant venue located in Wales. Your primary roles and responsibilities will include: Front Desk Management:

• Greet guests professionally, maintain a friendly and welcoming environment.
• Handle incoming calls, emails, and other communications efficiently and effectively.
• Manage guest requests and inquiries promptly and courteously, addressing any issues or concerns that may arise.
• Maintain an organized and clean reception area to ensure a positive first impression for all guests.

Bartending Duties:

• Prepare and serve drinks efficiently, ensuring accuracy and quality in every order.
• Maintain inventory levels of alcoholic beverages, mixers, garnishes, glassware, and other bar supplies.
• Adhere to responsible alcohol service practices and monitor intoxication levels of guests.
• Collaborate with the kitchen team to ensure timely delivery of food orders to guests at the bar.

Event Support:

• Assist with event setup, including setting up tables, chairs, and other necessary equipment.
• Provide guest support during events, managing any issues or concerns that may arise throughout the event.
• Collaborate with the event coordinator to ensure a seamless event experience for all guests.

Administrative Tasks:

• Maintain accurate records and reports related to guest service, inventory, and sales as required.
• Assist with daily administrative tasks, such as mail handling, filing, and data entry.
• Contribute ideas and suggestions for improving guest service, bar operations, and the overall venue experience.

Continuous Learning:

• Stay up-to-date with industry trends, emerging technologies, and best practices in receptionist and bartending roles.
• Attend relevant training sessions and workshops to further develop your skills and knowledge.

About the Company

*About the Company *

In the heart of Wales we pride ourselves on being a vibrant and dynamic establishment that seamlessly blends the charm of traditional Welsh hospitality with a contemporary twist. Our venue is not just a place to eat, drink, or work, but a unique experience for all who step through our doors. Our team is dedicated to providing an exceptional service, ensuring every guest feels welcomed and valued. We strive to create lasting relationships built on trust, respect, and a shared love for the finest food, drink, and camaraderie. As part of our family, you will have the opportunity to grow both personally and professionally, working alongside a diverse group of talented individuals who share a passion for excellence. We believe in fostering an environment where creativity flourishes, and innovation is encouraged. In this Receptionist/Bartender role, you will be at the forefront of our guest interactions, serving as the first point of contact for many visitors. You will play a crucial role in setting the tone for their experience, whether it's checking them in with a warm smile, recommending our signature cocktails, or sharing insights about local attractions. If you are a friendly, outgoing individual who thrives on delivering exceptional customer service we would love to hear from you. Join us in our mission to create unforgettable moments for our guests and be part of something truly special in the heart of Wales.