Retail - Automotive | Job in Bedfordshire

In the heart of the East of England we offer an exciting opportunity for a dedicated and dynamic individual to join our automotive retail team. As part of our organization, you will play a pivotal role in delivering exceptional customer service while helping us achieve our strategic goals.

• Provide outstanding customer service, ensuring every interaction leaves a lasting positive impression.
• Demonstrate an extensive knowledge of automotive products and services to educate customers effectively.
• Maintain a clean, safe, and well-organized sales floor at all times.
• Collaborate with the team to achieve daily, weekly, and monthly sales targets.
• Foster relationships with our valued customers offering personalized solutions tailored to their unique needs.
• Consistently strive for self-improvement and professional growth within the automotive retail industry.
• Contribute to a positive work environment by supporting your colleagues and adhering to company values.
• Proven experience in an automotive retail sales role, preferably within the East of England region.
• Strong knowledge of the automotive industry, including products, services, and trends.
• Exceptional communication and interpersonal skills to effectively engage with customers and colleagues.
• A results-oriented mindset, driven by achieving sales targets while maintaining customer satisfaction.
• Ability to adapt to new technologies and systems used in the automotive retail industry.
• Strong organizational skills with the ability to multitask effectively and prioritize tasks based on importance and urgency.
• A genuine passion for providing outstanding customer service and fostering long-lasting relationships.
• Full, valid driver's license and willingness to drive company vehicles as necessary. Join our team in the East of England and contribute to our ongoing success in the automotive retail industry. We look forward to welcoming you on board!

Job Obligations

In the Retail - Automotive role within our organization, you will be responsible for:

*Customer Service Excellence

• : Deliver exceptional customer service at all times, ensuring that each customer interaction is positive, informative, and professional. This includes answering questions about our products and services, addressing any concerns or complaints, and offering suggestions to meet customers' needs.

• *Product Knowledge

• : Maintain a comprehensive understanding of our automotive products, including their features, benefits, and specifications. Continuously educate yourself on new product releases, updates, and technologies to provide accurate and up-to-date information to customers.

• *Sales Performance

• : Achieve individual sales targets set by the management team and contribute to the overall sales goals of our organization. This involves closing deals effectively, upselling when appropriate, and ensuring customer satisfaction with their purchases.

• *Merchandising

• : Maintain a well-organized and visually appealing showroom floor. This includes arranging vehicles in an attractive manner, ensuring accurate pricing labels are displayed, and organizing promotional materials as needed.

• *Administrative Tasks

• : Perform various administrative duties such as data entry, maintaining records, creating sales reports, and assisting with inventory management. Ensure all documentation is accurate, timely, and in compliance with company policies and industry regulations.

• *Teamwork

• : Collaborate effectively with your colleagues to ensure smooth operations within the dealership. This includes communicating effectively, providing support when needed, and contributing to a positive and productive work environment.

• *Continuous Learning

• : Actively seek opportunities for professional development by attending training sessions, workshops, and industry events. Keep up-to-date with industry trends, best practices, and new technologies to remain knowledgeable and competitive in the automotive retail sector.

• *Compliance

• : Adhere strictly to all company policies, procedures, and guidelines, as well as local, regional, and national laws regarding automotive sales, customer service, and business operations. Ensure that all transactions are conducted honestly, ethically, and transparently.

Skill Requirements

*Automotive Product Knowledge

• : A comprehensive understanding of automotive products, their features, and benefits is crucial for providing accurate information to customers and ensuring they make informed decisions.

• *Customer Service

• : Exceptional interpersonal skills are required to communicate effectively with customers, address their queries, and provide exceptional service that exceeds expectations.

• *Sales Techniques

• : Proven ability to apply sales strategies effectively in a retail environment is essential for meeting and exceeding sales targets consistently.

• *Computer Literacy

• : Proficiency in using Point of Sale (POS) systems, Microsoft Office Suite, and other relevant software to manage inventory, process transactions, and generate reports.

• *Time Management and Organization

• : Ability to prioritize tasks effectively, work efficiently under pressure, and maintain a clean, well-organized workspace to ensure the smooth operation of the retail store.

• *Flexibility

• : Availability to work on weekends, evenings, and during peak sales periods is often required in the retail sector.

• *Training Experience

• : Prior experience in training new team members is advantageous as it will enable the successful candidate to help build a knowledgeable and effective team.

• *Leadership Abilities

• : Demonstrated leadership potential, including the ability to motivate and mentor others, would be highly valued in this role.

• *Knowledge of Automotive Maintenance and Repair

• : While not essential, understanding the basics of automotive maintenance and repair can help provide customers with more detailed information about their vehicles and build trust.

• *Driving Licence

• : A full driving licence would be beneficial, as it may enable the successful candidate to carry out certain tasks effectively, such as test-driving vehicles or visiting multiple store locations.

• *Languages

• : The ability to speak additional languages, particularly those commonly spoken in the East of England region, can help serve a more diverse customer base and enhance overall customer satisfaction.

Ideal Candidate Profile

Ideal Candidate Profile: Retail - Automotive

*Role Title: *

Retail Sales Advisor - Automotive

*Location: *

East of England

*Job Type: *

Full-Time

*About the Role *

We are seeking an enthusiastic and dedicated Retail Sales Advisor to join our team in the East of England. As a key member of our automotive retail division, you will be responsible for providing exceptional customer service, understanding our customers' needs, and matching them with the right vehicle from our extensive range.

*Key Responsibilities *

• Deliver outstanding customer service to ensure complete customer satisfaction
• Understand customer requirements and match them with the most suitable vehicles
• Maintain detailed knowledge of our product range and features
• Effectively negotiate sales agreements and close deals
• Assist in the preparation and display of vehicles for sale
• Maintain accurate records of vehicle sales and customer interactions
• Collaborate with other departments to ensure a seamless customer experience
• Constantly strive to improve sales performance through innovative strategies and solutions

*Qualifications *

• Proven experience in automotive retail sales
• Excellent communication and interpersonal skills
• Strong negotiation and closing skills
• Ability to work effectively under pressure
• Detail-oriented with strong organizational skills
• Proficient in using Microsoft Office Suite, CRM systems, and other relevant software
• Valid driver's license and clean driving record
• Willingness to work flexible hours, including weekends and holidays as required

*What We Offer *

• Competitive salary and benefits package
• Opportunities for career advancement within the organization
• Comprehensive training and development programs
• Collaborative and supportive work environment
• Employee discounts on vehicle purchases and servicing If you are a motivated, customer-focused individual with a passion for the automotive industry we would love to hear from you. Apply today to join our dynamic team in the East of England!

Career Progression

At our organization in the East of England we are committed to providing a rewarding and fulfilling career journey for our retail automotive team members. As part of our family, you'll have access to a wealth of opportunities designed to help you develop your skills, broaden your horizons, and progress in your chosen career path within the dynamic world of automotive retail. Upon joining us as a Sales Executive or Service Advisor, you will receive comprehensive onboarding and training to familiarize yourself with our products, services, and sales processes. You'll also learn about our company culture, values, and expectations, ensuring you start your journey with us off on the right foot. As you grow within our organization, there will be ample opportunities for advancement into leadership roles such as Team Leader, Sales Manager, or Service Manager. These positions provide you with the opportunity to lead and inspire a team, develop new strategies, and make a significant impact on the success of our business in the East of England. We understand that continuous learning is crucial for career progression. That's why we offer various professional development opportunities, including manufacturer-specific training programs, leadership development workshops, and product knowledge updates. These resources enable you to stay up-to-date on the latest industry trends, technologies, and best practices. Our organization offers multiple pathways for career growth within the retail automotive sector. You could choose to specialize in sales, service, or parts, or explore cross-functional roles such as business development, marketing, or human resources. With our support and guidance, you'll have the freedom to follow your interests and pursue the career that excites you most. We believe in recognizing and rewarding our team members for their hard work and dedication. Our performance-based bonus structures provide financial incentives for exceeding targets, while our employee recognition programs celebrate achievements big and small across the organization. Join us today and embark on a fulfilling career journey in the East of England's retail automotive sector. Whether you're starting out or seeking your next challenge we look forward to supporting you every step of the way.

Company Overview

In the heart of East England we are a dynamic and forward-thinking automotive retail organization with an extensive history in the industry. Our commitment to excellence is reflected in our wide range of premium vehicle brands offering our customers not just a car, but a driving experience that embodies luxury, performance, and innovation. Our team consists of passionate professionals who share a common goal: delivering exceptional customer service. We value integrity, collaboration, and continuous learning, fostering an environment where each member can grow and excel in their role. We pride ourselves on our community involvement, striving to make a positive impact in the areas where we operate. Our mission is not just about selling cars; it's about building long-lasting relationships with our customers and contributing to the communities we serve. As part of our team, you will be joining a diverse and inclusive workplace that celebrates individuality and encourages innovation. We offer competitive remuneration packages, comprehensive training programs, and opportunities for career advancement. If you are passionate about automotive retail, eager to learn, and ready to make an impact we invite you to explore the exciting opportunities available within our organization. We look forward to hearing from you!

Employee Perks

Join our Retail - Automotive team in the East of England and enjoy a range of benefits designed to support your professional growth and personal well-being.

*Competitive Salary: *

We offer competitive salaries that reflect your skills, experience, and the value you bring to our organization.

*Comprehensive Training Programs: *

Our commitment to your development includes comprehensive onboarding and ongoing training programs to help you excel in your role.

*Flexible Working Hours: *

We understand the importance of work-life balance, which is why we offer flexible working hours to suit your lifestyle.

*Bonus Scheme: *

Achieve company and personal goals with our bonus scheme, rewarding your hard work and dedication.

*Pension Contributions: *

Secure your future with our generous pension contributions that match a percentage of your salary.

*Employee Discounts: *

Take advantage of exclusive discounts on our automotive products and services, as well as other retail partners.

*Health and Wellbeing Support: *

Prioritize your mental and physical health with access to confidential employee assistance programs, fitness classes, and wellness resources.

*Career Progression Opportunities: *

Advance your career within the organization through our internal promotion policies and supportive leadership team.

*Employee Referral Program: *

Help grow our team by referring friends and colleagues, and receive rewards for successful referrals. Join us and experience these perks while contributing to the success of our Retail - Automotive team in the East of England. We look forward to welcoming you to our organization!