Retail Customer Service Assistant - Nights | Job in Northumberland

Join our dynamic and customer-centric team as a Retail Customer Service Assistant - Nights in the North East region. In this role, you will be instrumental in delivering exceptional service to our customers during night shifts, ensuring their needs are met with professionalism, empathy, and efficiency. Key Responsibilities:

• Provide outstanding customer service, assisting customers with their enquiries, returns, and purchases while maintaining a positive and friendly attitude.
• Maintain a clean and organized store environment to ensure the safety of our customers and team members.
• Operate cash registers, process transactions accurately, and handle cash and credit card payments securely.
• Collaborate with your team to achieve sales targets, maintain stock levels, and manage visual merchandising displays.
• Respond effectively to any issues that may arise during your shift, escalating them when necessary to ensure prompt resolution.
• Continuously strive for self-improvement, attending training sessions and staying updated on new products, policies, and procedures.
• Contribute to a positive and inclusive team environment, supporting your colleagues and fostering a sense of camaraderie. To be successful in this role, you will possess:
• Excellent communication skills, both verbal and written with an ability to build rapport quickly.
• Strong problem-solving abilities, combined with a proactive approach to addressing challenges.
• A flexible attitude, willing to work effectively during night shifts and adapt to changing circumstances.
• Proficiency in using point of sale (POS) systems and other retail technology.
• A customer-focused mindset with the ability to prioritize their needs while maintaining a positive demeanor.
• The ability to lift and move merchandise within the store as needed.
• A genuine passion for delivering exceptional service and a desire to grow your career in retail. By joining our team as a Retail Customer Service Assistant - Nights, you will become an integral part of a company that values its employees and is committed to fostering personal and professional growth. We offer competitive salaries, comprehensive benefits packages, and opportunities for advancement within the organization. If you are passionate about retail, dedicated to delivering exceptional customer service, and ready to take your career to the next level we invite you to apply today!

Position Details

We are a dynamic and forward-thinking retail organization with an excellent reputation in the industry. We take pride in our customer-centric approach and strive to provide exceptional shopping experiences for all of our customers. Our success is underpinned by our exceptional team, who are dedicated to delivering outstanding service with integrity and passion. In this role as a Retail Customer Service Assistant - Nights, you will be part of an energetic and friendly retail team that delivers quality service to our customers, ensuring their needs are met promptly and professionally. You will work flexible evening hours and contribute to creating a welcoming environment for all customers, providing them with assistance and guidance in selecting the perfect products from our wide range.

• Provide excellent customer service by greeting customers warmly, answering questions, and offering advice on our products.
• Assist customers with their purchases, including handling transactions at the point of sale, bagging items, and helping to carry purchases when necessary.
• Maintain a clean and well-stocked store environment, replenishing stock as needed and completing tasks assigned by your supervisor.
• Uphold our organization's values of integrity, accountability, and teamwork by acting professionally at all times, maintaining confidentiality when necessary, and supporting your colleagues.
• Continuously learn about our products, services, and promotions to ensure you can offer informed advice to customers.
• Follow store procedures and guidelines for safety, security, and loss prevention.
• Contribute to a positive team atmosphere by actively participating in discussions, collaborating on tasks, and offering support to your colleagues when needed.
• Previous retail experience preferred but not essential as full training will be provided.
• Excellent communication skills, both written and verbal with an ability to engage customers effectively and professionally.
• A positive attitude, strong work ethic, and a willingness to learn.
• Flexibility to work evenings and weekends.
• Ability to stand for extended periods, lift and carry items weighing up to 20kg, and perform basic math calculations related to sales transactions.
• A team player with a customer-centric approach who is passionate about delivering exceptional service.
• Competitive salary and benefits package.
• Ongoing training and development opportunities.
• A supportive, inclusive, and fun work environment.
• The chance to be part of a successful and growing retail organization with exciting career prospects.
• Flexible working hours that accommodate your personal commitments. If you are passionate about customer service and eager to develop your career in a dynamic retail setting we would love to hear from you! Please apply today by submitting your resume and cover letter, detailing why you believe you would be an excellent addition to our team.

Qualifications and Skills

*Qualifications and Skills *

To join our dynamic team as a Retail Customer Service Assistant - Nights, the following qualifications and skills are essential:

*Experience

• : A minimum of 1 year in a customer-facing role within retail is preferred, demonstrating your ability to work effectively in a fast-paced environment while maintaining exceptional service standards.

• *Availability

• : You must be available to work nights (typically between 5 PM and 9 AM), including weekends, ensuring our customers receive support whenever they need it.

• *Excellent Communication Skills

• : Exceptional verbal and written communication skills are vital in this role, as you'll be interacting with customers and colleagues regularly. You should be able to listen actively, understand customer needs, and respond effectively.

• *Problem-Solving Ability

• : The ability to think on your feet and solve problems is crucial. You should be able to troubleshoot simple issues quickly and efficiently, or escalate them when necessary.

• *Attention to Detail

• : In a retail environment, details matter. You should have strong attention to detail, ensuring accurate data entry, inventory management, and adherence to company policies and procedures.

• *Team Player

• : Our success relies on teamwork. You should be able to collaborate effectively with your colleagues, contributing positively to our overall team dynamic.

• *Customer-Focused Approach

• : Your primary responsibility is to ensure customer satisfaction. You should be approachable, friendly, and committed to providing an exceptional customer experience at all times.

• *Flexibility and Adaptability

• : The retail industry can be unpredictable. You must be flexible and adaptable, willing to handle whatever challenges the night shift may bring.

• *Physical Requirements

• : You should be capable of standing for extended periods, lifting up to 20 kilograms (44 pounds), and performing other physical tasks as required by the role.

• *Training and Development

• : A willingness to learn and grow is essential. Our organisation offers ongoing training and development opportunities to help you succeed in your role. By meeting these qualifications and demonstrating these skills, you can contribute to our vision of delivering exceptional service to our customers every night. We look forward to reviewing your application!

Company Background

Welcome to an exciting journey with a leading retail organization in the North East region. We are a dynamic and customer-centric company that prides itself on providing exceptional shopping experiences and quality products to our valued customers. Our mission is to create a welcoming, engaging, and efficient environment where every customer feels appreciated and well-served. With a strong commitment to excellence and a focus on continuous growth we strive to attract passionate individuals who share our values and vision. We believe that our team members are the heart of our success, and we actively invest in their professional development, fostering an inclusive work environment where everyone can thrive. As part of our organization, you will have the opportunity to work with a diverse group of talented professionals, collaborate on innovative projects, and contribute to our ongoing efforts to exceed customer expectations. If you are a dedicated, customer-focused individual who is ready to grow your career in retail we invite you to join us as a Retail Customer Service Assistant - Nights. Together we can create unforgettable shopping experiences for our customers and drive the success of our organization in the North East region and beyond. Apply today and take the first step towards an enriching career with us!

What We Offer

*Retail Customer Service Assistant - Nights *

Join our dynamic and inclusive team in the vibrant North East region as a Retail Customer Service Assistant (Nights). This is an exciting opportunity to grow your career in retail, delivering outstanding customer service and contributing to the success of our business.

*What We Offer: *

• *Competitive Salary:

We offer a competitive salary package that reflects the value you bring to our team.

• *Flexible Working Hours:

As a Retail Customer Service Assistant (Nights), you will be working primarily during the evening and night shifts, providing essential support to our customers when they need it most.

• *Training and Development:

We are committed to your growth and development. You'll receive comprehensive training to help you excel in your role, as well as opportunities for ongoing professional development.

• *Career Progression:

We believe in promoting from within wherever possible. With a focus on internal progression, there will be ample opportunities to advance your career within our organisation.

• *Inclusive and Diverse Work Environment:

Our team is made up of individuals from diverse backgrounds, reflecting the communities we serve. We encourage applications from all sections of the community.

• *Employee Benefits:

As part of our team, you'll enjoy a range of benefits including discounts on our products, employee recognition schemes, and social events.

• *Work-Life Balance:

We understand the importance of maintaining a healthy work-life balance. Our flexible scheduling options allow you to manage your personal life alongside your professional responsibilities. If you're passionate about customer service, ready to grow your career in retail, and excited about joining a dynamic and inclusive team we'd love to hear from you! Apply today to start your journey with us.

Team Environment

In our organization we prioritize a supportive and inclusive team environment where every member feels valued and empowered to contribute their unique talents towards the common goal of providing exceptional customer service. As a Retail Customer Service Assistant - Nights, you will become an integral part of this dynamic team, working alongside dedicated professionals who share your passion for delivering top-tier service and creating memorable shopping experiences. Our team values collaboration and communication, recognizing that every voice contributes to our collective success. We foster a culture of open dialogue, encouraging each team member to share their ideas, ask questions, and provide feedback in a constructive and respectful manner. In this collaborative environment, you will have ample opportunities to learn from your colleagues, grow both personally and professionally, and make a meaningful impact on our customers' shopping experiences. In addition to collaboration we prioritize the development of our team members. We offer ongoing training and support to ensure that each member is equipped with the knowledge and skills necessary to excel in their roles. As you progress in your role as a Retail Customer Service Assistant - Nights, you will have access to a variety of resources designed to help you grow both personally and professionally. Our organization also recognizes the importance of work-life balance, understanding that a happy and healthy team is a productive one. We offer flexible scheduling options to accommodate your personal commitments while ensuring that we have coverage during key hours of operation. This flexible approach allows you to maintain a healthy work-life balance while still contributing significantly to our team's success. In summary, as a Retail Customer Service Assistant - Nights, you will join a dedicated and supportive team committed to delivering exceptional customer service, fostering collaboration and communication, investing in the development of each team member, and prioritizing work-life balance. We look forward to welcoming you to our organization and helping you grow both personally and professionally as part of our team.