Sales Customer Service Assistant | Job in West Sussex

*Location: *

South East, United Kingdom We are seeking a dynamic and customer-focused individual for the role of Sales Customer Service Assistant to join our dedicated team in the South East region. This is an exciting opportunity to grow professionally while contributing to the success of our organisation by delivering exceptional service to our valued customers. As a Sales Customer Service Assistant, you will be responsible for:

• Providing outstanding customer service to ensure a positive and memorable experience for all customers.
• Building and maintaining strong relationships with existing clients, as well as identifying opportunities to attract new business.
• Responding promptly and efficiently to customer inquiries, whether they are received via phone, email, or in person.
• Assisting the sales team by gathering relevant information from customers, ensuring that their needs are met effectively and accurately.
• Collaborating with internal departments to resolve any issues or concerns that may arise during the sales process.
• Maintaining an up-to-date knowledge of our products, services, and industry trends to offer informed advice to customers.
• Contributing to sales targets by ensuring a high level of customer satisfaction, which will in turn drive repeat business and referrals. To be successful in this role, you should have:
• A passion for delivering excellent customer service.
• Strong communication skills, both written and verbal.
• The ability to work effectively as part of a team.
• A positive and proactive approach to problem-solving.
• Good organisational skills with the ability to prioritise tasks efficiently.
• A commitment to ongoing professional development and learning. By joining our organisation as a Sales Customer Service Assistant, you can expect:
• Competitive salary and benefits package.
• Opportunities for career growth and progression within the company.
• A supportive and inclusive work environment that values diversity and encourages innovation.
• The chance to be part of a dynamic team working together to achieve shared goals.
• Ongoing training and development opportunities to help you grow both personally and professionally. If you are an enthusiastic, customer-focused individual with a passion for sales and delivering exceptional service we would love to hear from you. Apply today to join our team in the South East and start your journey towards a rewarding career with us!

Skills Required

In this dynamic and customer-focused role within our organization we are seeking a highly motivated and results-driven individual to join our Sales Customer Service Team. The successful candidate will be responsible for providing excellent customer service, managing sales inquiries, and ensuring the satisfaction of our valued clients across the South East region.

*Essential Skills: *

• *Excellent Communication Skills:

You should have exceptional verbal and written communication skills to effectively engage with customers, understand their needs, and respond to their queries promptly and professionally.

• *Strong Sales Acumen:

A proven track record in sales is essential. You should be comfortable making sales pitches, closing deals, and meeting sales targets.

• *Customer Service Orientation:

You will need to demonstrate a genuine commitment to customer satisfaction with the ability to handle customer complaints effectively and professionally.

• *IT Proficiency:

Familiarity with CRM systems and Microsoft Office Suite is required, as you will be expected to manage customer data and generate reports.

• *Organizational Skills:

You should have strong organizational skills, including the ability to prioritize tasks effectively and manage multiple tasks simultaneously.

• *Team Player:

You must be able to work collaboratively within a team environment, as well as independently when necessary.

• *Adaptability:

The ability to adapt quickly to changing circumstances and learn new systems or procedures is crucial in this role.

• *Problem-Solving Skills:

You should possess strong problem-solving skills with the ability to identify solutions to customer issues efficiently and effectively.

• *Emotional Intelligence:

A high level of emotional intelligence is essential for building strong relationships with customers and team members.

• *Attention to Detail:

Accuracy and attention to detail are crucial in maintaining our high standards of service and ensuring customer satisfaction.

Brief Summary

*Job Title: *

Sales Customer Service Assistant

*Location: *

South East In this exciting role as a Sales Customer Service Assistant with our dynamic organisation, you will have the opportunity to join an enthusiastic and committed team dedicated to delivering exceptional customer service. This position is crucial in fostering strong relationships between our company and our clients, ensuring their needs are met effectively and efficiently. Responsibilities:

• Provide outstanding customer service via phone, email, and other communication channels.
• Collaborate with the sales team to understand client requirements, identify opportunities for upselling or cross-selling, and suggest appropriate product solutions.
• Manage customer queries and complaints in a professional and timely manner, ensuring issues are resolved swiftly and effectively.
• Work closely with internal teams (e.g., logistics, operations) to ensure a smooth and hassle-free customer experience.
• Continuously strive for process improvements and seek innovative ways to enhance our customer service standards.
• Contribute to maintaining a positive and productive work environment within the sales team.
• Stay updated on industry trends, competitor activities, and market developments to provide informed advice to customers. Requirements:
• Proven experience in a customer-facing role within sales or customer service.
• Strong communication skills, both written and verbal with the ability to empathise and engage effectively with diverse clientele.
• A results-driven approach with a focus on meeting customer needs while maximising sales opportunities.
• Exceptional problem-solving abilities, allowing you to quickly address customer concerns in a competent manner.
• Strong organisational skills and the ability to manage multiple tasks efficiently and effectively.
• A positive attitude, adaptability, and resilience when faced with changing priorities or challenging situations.
• Proficiency in relevant computer software and systems (e.g., Microsoft Office Suite, CRM tools).
• Degree or relevant qualification preferred but not essential. If you are a passionate individual who thrives on working in a fast-paced environment and enjoys building lasting relationships with customers we would love to hear from you. Apply today and join our team of dedicated professionals!

Candidate Expectations

Thank you for considering a position on our dynamic and customer-focused team as a Sales Customer Service Assistant. In this role, you will be instrumental in building and maintaining strong, long-lasting relationships with our clients while ensuring their needs are met efficiently and professionally. Here's what we expect from our ideal candidate:

• Provide outstanding customer service to our clients via various communication channels such as email, phone, and live chat.
• Understand the product or service offerings, communicate their benefits, and help customers make informed decisions.
• Resolve customer concerns in a timely and efficient manner through problem-solving skills and effective communication.
• Collaborate with other teams within the organization to ensure smooth and seamless client experiences.
• Contribute to sales targets by providing solutions that align with our clients' needs, thereby facilitating upselling and cross-selling opportunities.
• Maintain accurate and up-to-date records of customer interactions in our CRM system.
• Participate in regular training sessions to stay informed about new products, services, and company policies.
• Contribute to team performance by maintaining a positive attitude, collaborating effectively with your colleagues, and sharing best practices.
• Proven experience in customer service or sales roles, preferably within the same industry.
• Exceptional communication skills (verbal, written, and interpersonal).
• Strong problem-solving abilities and the ability to think critically.
• Proficiency in using CRM systems and other relevant software.
• High levels of resilience, adaptability, and flexibility to handle a fast-paced work environment.
• A proactive approach to identifying customer needs and proposing solutions.
• Strong organizational skills with the ability to multitask effectively.
• A passion for helping people and delivering outstanding service experiences. We believe that our team is only as strong as its individual members, so we encourage continuous learning and personal development. By joining us, you'll not only have the opportunity to grow your career but also make a tangible impact on our clients' lives. We look forward to reviewing your application!

Workplace Culture

Welcome to an exciting opportunity within our dynamic and inclusive organization! As a Sales Customer Service Assistant, you will be joining a dedicated team committed to providing exceptional service and fostering lasting relationships with our valued clients.

*Collaborative Environment: *

Our success stems from the synergy of our diverse, talented team members. We encourage open communication, collaboration, and the sharing of ideas. You'll find that we value your input and contributions to help shape our future.

*Customer-Centric Approach: *

At the heart of our operation is a customer-centric approach. We believe in putting our clients first, always striving for their satisfaction. In this role, you will have the opportunity to build meaningful connections with our customers, ensuring they receive the best service possible.

*Continuous Learning and Development: *

Growth is a core value at our organization. We are committed to providing you with the resources, training, and support needed to advance your career. From product knowledge sessions to customer service workshops we ensure you have the tools required to succeed.

*Work-Life Balance: *

We understand that a happy employee is a productive one. Our flexible work arrangements allow for a healthy balance between personal life and professional commitments. This includes the option for remote work, flexible schedules, and generous time off policies.

*Diversity, Equality, and Inclusion: *

Our organization proudly celebrates diversity, embracing individuals from various backgrounds, cultures, and experiences. We believe that this diversity is essential to our success and strive to create an inclusive environment where everyone feels valued and respected.

*Opportunities for Advancement: *

With opportunities for growth and advancement throughout the organization we encourage team members to take ownership of their careers and pursue their professional aspirations. As a Sales Customer Service Assistant, you'll have the chance to showcase your talents and explore potential career paths within our organization. Join us in creating lasting connections, fostering growth, and making a positive impact on our customers' lives. We can't wait to welcome you to our team!

Company Overview

In our dynamic and inclusive organization we pride ourselves on delivering exceptional customer experiences. We are a leading player in the South East market, committed to fostering innovation and growth across multiple industries. Our success is rooted in a strong culture of collaboration, continuous learning, and a shared passion for excellence. As part of our dedicated Sales Customer Service team, you will play a pivotal role in ensuring customer satisfaction while contributing to our organizational goals. You will have the opportunity to work with a diverse group of professionals, each bringing their unique skills and perspectives to drive success. Our organization offers a supportive and engaging work environment where every team member's voice matters. We encourage professional development through on-the-job training, skill-building workshops, and opportunities for career progression. Joining our Sales Customer Service team means becoming an integral part of a mission-driven organization that values its employees and prioritizes their success. If you are passionate about customer service, eager to learn, and committed to making a positive impact we invite you to explore this exciting opportunity with us.

Perks and Advantages

Joining our Sales Customer Service Assistant team offers a multitude of benefits that ensure a rewarding and enriching professional journey. Here are some of the key advantages:

*Collaborative Environment

• : Work alongside an enthusiastic and experienced team dedicated to fostering a collaborative and supportive work culture. We believe in learning from each other and growing together towards common goals.

• *Continuous Learning Opportunities

• : Regular training sessions, workshops, and seminars are designed to sharpen your skills, expand your knowledge, and help you stay updated with the latest trends in customer service and sales.

• *Competitive Compensation

• : We offer competitive salaries that reflect our commitment to providing fair remuneration for your hard work and dedication.

• *Flexible Work Schedule

• : Balance your personal life and professional responsibilities with our flexible work schedule options, designed to accommodate diverse lifestyles.

• *Career Progression Opportunities

• : Advance your career within the organization by taking on new challenges, expanding your skill set, and demonstrating exceptional performance. We value growth from within and provide ample opportunities for career progression.

• *Employee Wellness Programs

• : Prioritize your health and well-being with our comprehensive employee wellness programs, which include fitness initiatives, mental health resources, and work-life balance support.

• *Inclusive Workplace

• : Our team values diversity and inclusion, creating an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and ideas.

• *Working in a Growing Industry

• : The sales and customer service industry is ever-evolving offering endless opportunities for innovation and creativity. Be part of a dynamic, forward-thinking organization that embraces change and continuously strives for improvement.