Senior Housing Assistant | Job in Richmond Upon Thames

Welcome to an exciting opportunity within our dynamic and forward-thinking organisation in the heart of London! We are currently seeking a highly motivated and experienced Senior Housing Assistant to join our dedicated team. The Senior Housing Assistant role is a crucial one, playing a significant part in ensuring the smooth running of our housing services. This position requires a candidate who is not only skilled and experienced but also possesses a strong commitment to providing excellent customer service and supporting vulnerable individuals. In this role, you will be responsible for:

• Providing exceptional support to our tenants, ensuring their needs are met promptly and professionally.
• Liaising with various stakeholders, including local authorities, landlords, and other housing providers.
• Assisting in the management of our housing stock, conducting property inspections, and maintaining accurate records.
• Contributing to the development and implementation of housing strategies that align with our organisation's mission and values.
• Collaborating with our team members to address housing-related issues and resolve them efficiently.
• Adhering to all relevant legislation, policies, and procedures in the delivery of our housing services.
• Continuously seeking opportunities for improvement and innovation within our housing department. Our ideal candidate will have:
• A minimum of 5 years' experience in a similar role within the social housing sector.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to prioritise tasks effectively.
• Proven ability to work collaboratively as part of a team.
• A proactive approach to problem-solving and the ability to think creatively.
• A commitment to delivering high-quality customer service.
• Knowledge of relevant housing legislation and regulations.
• A strong understanding of equality, diversity, and inclusion principles.
• The ability to work flexible hours, including weekends and evenings when necessary. If you are a dedicated professional looking for an opportunity to make a real impact in the lives of vulnerable individuals we would love to hear from you! Join our team and contribute to our mission of creating a fairer, more inclusive London. We are an equal opportunities employer and welcome applications from all sections of the community. We particularly encourage applications from underrepresented groups to help us better reflect the communities we serve. We look forward to hearing from you!

Job Role Summary

The organization is seeking a highly motivated and experienced Senior Housing Assistant to join our dedicated team in London. This role presents an exciting opportunity for a professional with strong organizational skills, empathy, and a genuine commitment to supporting individuals in need of housing assistance.

*Key Responsibilities: *

• Assist in the daily operations of the housing department, ensuring smooth running of services.
• Provide advice and guidance to service users on housing options, tenancy rights, and related issues.
• Liaise with external agencies and landlords on behalf of service users to resolve any housing-related problems.
• Conduct home visits as required to assess the needs of service users and monitor their accommodation situation.
• Maintain accurate records and reports regarding housing cases, ensuring data confidentiality at all times.
• Contribute to the development and implementation of policies and procedures related to housing assistance.
• Collaborate with other departments within the organization to ensure holistic support for service users.

*Qualifications: *

• A relevant degree or equivalent professional qualification in social work, housing, or a related field.
• Proven experience working in housing assistance or a similar role.
• Excellent communication and interpersonal skills with the ability to build positive relationships with service users and stakeholders.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Current knowledge of housing legislation, policies, and best practices.
• Sensitivity and understanding towards individuals experiencing homelessness or housing difficulties.
• Ability to work flexible hours, including some weekends and evenings, as required by the needs of service users.

*What We Offer: *

• A supportive and inclusive working environment where your contributions are valued.
• Opportunities for professional development and growth within our organization.
• Competitive salary and benefits package.
• The chance to make a real difference in people's lives every day. If you share our passion for helping those in need and have the skills and experience we're looking for we would love to hear from you. Apply today to join our team as a Senior Housing Assistant!

Qualifications and Skills

As a Senior Housing Assistant in our organization, you will play a vital role in ensuring the well-being and comfort of our residents. To be successful in this position, you should possess the following qualifications and skills:

*Minimum of 3 years' experience *

in a senior housing or related care setting. This experience should demonstrate your ability to provide excellent care, manage a team, and follow regulations and policies.

• *Relevant certification

• : You should hold a relevant qualification such as Level 3 Diploma in Adult Care (England), SVQ Level 3 in Health and Social Care (Scotland), or an equivalent qualification from Wales or Northern Ireland. Additional certifications, such as First Aid and Moving and Handling, are also beneficial.

• *Registered with the appropriate regulatory body

• : You should be registered with the relevant professional body for your region, such as Social Care Wales (Wales), Scottish Social Services Council (Scotland), or the National Health Service (England).

• *Care and support:

Demonstrate a strong understanding of care needs in senior housing, including physical health, mental health, and emotional well-being. Be able to provide practical and emotional support to our residents, ensuring they maintain their independence and dignity.

• *Communication:

Excellent communication skills are essential for this role. You should be able to effectively communicate with residents, their families, colleagues, and other professionals involved in their care.

• *Organization and time management:

Balancing multiple tasks is a key part of the Senior Housing Assistant role. You should be proficient at managing your own workload, prioritizing tasks, and meeting deadlines.

• *Empathy and compassion:

A genuine empathy for our residents is vital. You should be able to build strong relationships with residents, understand their needs, and respond with kindness and understanding.

• *Leadership:

In this role, you will often lead a team of care assistants. Strong leadership skills are essential for ensuring that our residents receive the best possible care.

• *Continuous learning:

The field of senior housing is always evolving. A commitment to continuous learning and staying up-to-date with new research, regulations, and best practices is vital in this role. By joining our team as a Senior Housing Assistant, you will have the opportunity to make a real difference in the lives of our residents while working alongside a dedicated and supportive team. If you meet the qualifications and possess the skills outlined above we would love to hear from you!

Candidate Profile

In pursuit of a challenging and rewarding opportunity within the housing sector in London, I present my application for the role of Senior Housing Assistant at your esteemed organization. With a strong background in social housing management and a deep-seated passion for ensuring safe, comfortable, and affordable living spaces for individuals and families, I am confident that my skills, experience, and dedication make me an ideal fit for this position. With over 7 years of progressive experience within the social housing sector, I have honed my skills in case management, tenant support, property maintenance, and regulatory compliance. My ability to work effectively within a team environment, combined with strong leadership qualities, enables me to consistently deliver exceptional service while fostering positive relationships with colleagues, tenants, and community partners alike.

• Providing comprehensive support to tenants, addressing their needs efficiently and effectively
• Maintaining accurate case records and ensuring adherence to all relevant regulations
• Developing and implementing tailored support plans for individual tenants as required
• Coordinating repairs and maintenance work, ensuring timely completion and minimal disruption to tenants
• Liaising with contractors and service providers to negotiate fair rates and quality workmanship
• Conducting regular property inspections and creating reports on any issues or concerns identified
• Ensuring that all properties meet current regulatory standards and health and safety requirements
• Developing and implementing strategies to mitigate risks within the housing portfolio
• Staying abreast of changes in legislation and policy, and adapting practices accordingly
• Working collaboratively with colleagues from across the organization to achieve common goals
• Building strong relationships with tenants, ensuring their voices are heard and their needs are met
• Liaising with external partners, including contractors, service providers, and community organizations In conclusion, I am a dedicated and accomplished Senior Housing Assistant with a proven track record in delivering excellent service within the social housing sector. I am eager to bring my skills and experience to your organization and contribute to its ongoing success. Thank you for considering my application. I look forward to discussing this exciting opportunity with you further.

Compensation and Benefits

We offer a competitive salary package for our Senior Housing Assistant role, designed to attract and retain top talent within the industry. The compensation structure includes:

*Base Salary: *

A competitive salary that reflects your experience, skills, and the responsibility of the role. This amount is reviewed annually and adjusted as appropriate.

• *Bonus Structure:

A performance-based bonus scheme is in place, allowing eligible team members to earn additional income based on individual and organizational success.

• *Pension Scheme:

We provide access to a robust pension plan where employer contributions are matched up to a certain percentage of your base salary.

• *Healthcare Benefits:

Comprehensive healthcare coverage is provided for you and your family, including dental, optical, and mental health support services.

• *Life Insurance:

A life insurance policy is offered at no cost to you, ensuring financial security for your loved ones.

• *Training & Development Opportunities:

We invest in the growth of our team members by offering training programs, workshops, and conferences that foster learning and career advancement opportunities.

• *Flexible Working Hours:

Recognizing the importance of work-life balance we offer flexible working hours to accommodate your lifestyle needs.

• *Employee Assistance Programme (EAP):

Our EAP provides confidential counseling services for you and your family to help with personal or professional issues that may arise.

• *Discounts & Perks:

Access exclusive discounts on a variety of goods, services, and experiences, as well as perks such as free office refreshments and social events throughout the year.