Senior Service Designer | Job in Norfolk

Role: Senior Service Designer Location: East of England

*About the Role *

We are seeking a talented and experienced Senior Service Designer to join our dynamic team. In this role, you will be responsible for leading service design projects that deliver exceptional user experiences across multiple touchpoints, ensuring our services are simple, effective, and efficient.

*Key Responsibilities *

• Lead service design projects from discovery through to delivery, working collaboratively with cross-functional teams to develop innovative solutions.
• Conduct user research and analyze findings to inform design decisions and improve service delivery.
• Collaborate with stakeholders at all levels to understand their needs and ensure alignment with business objectives.
• Apply service design methods and principles, such as design thinking, user-centered design, and prototyping, to create intuitive and engaging user experiences.
• Develop and maintain service design standards, guidelines, and resources to ensure consistent delivery of high-quality services.
• Contribute to our culture of continuous improvement by staying abreast of industry trends and best practices in service design.
• Mentor junior designers, sharing your expertise and fostering a collaborative and supportive learning environment.

*Qualifications *

• A degree in Design, Human-Computer Interaction, or a related field, or equivalent work experience.
• Proven experience as a Service Designer with a portfolio demonstrating successful delivery of service design projects.
• Strong understanding of service design methodologies and principles.
• Excellent communication skills, both written and verbal with the ability to explain complex concepts to diverse audiences.
• Proficiency in design tools such as Sketch, Adobe Creative Suite, Figma, or similar.
• Ability to work collaboratively within a team and manage multiple projects concurrently.
• Passion for user-centered design and a commitment to creating exceptional user experiences. If you are an innovative and driven Senior Service Designer looking for an exciting opportunity to make a significant impact we would love to hear from you! Join our team and help us shape the future of service design.

Skill Set

As a Senior Service Designer at our team in the East of England, you will bring a strong blend of strategic thinking, service design expertise, and leadership skills to drive meaningful change and improve user experiences within our organization and beyond. The following skills are essential for this role:

*Service Design Expertise

• : You should have a deep understanding of service design principles, methods, and tools with the ability to apply them effectively to complex problems. Your portfolio should demonstrate experience in designing end-to-end services that meet user needs, improve efficiency, and enhance customer satisfaction.

• *Strategic Thinking

• : You will need to be able to think strategically, identifying opportunities for innovation and improvement within our organization's services. This requires the ability to analyze complex situations, develop strategic plans, and communicate these effectively to diverse stakeholders.

• *Leadership and Team Management

• : As a Senior Service Designer, you will be expected to lead and manage projects, working collaboratively with your team members and other stakeholders. Effective communication, mentoring, and the ability to motivate and inspire others are key skills required for this role.

• *Stakeholder Engagement and Management

• : You will be responsible for engaging and managing relationships with a variety of stakeholders, both internal and external. This requires excellent interpersonal skills, the ability to build rapport quickly, and the skill to influence and negotiate effectively.

• *User-Centered Design Approach

• : A strong commitment to putting users at the center of your design process is essential. You should have experience in conducting user research, empathizing with users, and translating user insights into practical design solutions.

• *Technical Proficiency

• : Familiarity with service design software and tools is required, including Sketch, InVision, Figma, or similar platforms. Knowledge of UX/UI design principles is also beneficial.

• *Agile Methodologies

• : You should have experience working in an agile environment, understanding the benefits of iterative development, continuous improvement, and flexible responses to changing requirements.

• *Continuous Learning and Improvement

• : In this rapidly evolving field a commitment to ongoing learning and professional development is essential. You should be up-to-date with the latest trends in service design and willing to share your knowledge with others. By joining our team as a Senior Service Designer, you will have the opportunity to make a significant impact on our organization's services, improving the lives of our users while advancing your career in this exciting field.

Applicant Requirements

We are seeking a talented and experienced Senior Service Designer to join our dynamic team in the East of England. The successful candidate will play a pivotal role in designing and improving services that have a significant impact on people's lives. As a Senior Service Designer, you will lead the design and delivery of complex service improvement projects. You will work collaboratively with various teams within our organisation and external stakeholders to understand user needs, redesign services for efficiency and effectiveness, and drive positive change.

• Lead and manage multi-disciplinary service design projects, from initial research and ideation through to implementation and evaluation
• Conduct user research, analyze data, and develop user personas to inform design decisions
• Collaborate with stakeholders at all levels to understand their needs, expectations, and constraints
• Design and facilitate workshops, co-creation sessions, and other participatory design activities
• Develop service blueprints, journey maps, and other visual tools to communicate design solutions effectively
• Liaise with developers, project managers, and other technical teams to ensure designs are feasible and implementable
• Evaluate the impact of designed services, iterate on solutions based on feedback, and continuously improve service delivery
• A degree in Service Design, Human-Computer Interaction, or a related field, along with relevant professional experience
• Proven experience in leading complex service design projects from start to finish
• Strong skills in user research, design thinking, and visual design
• Excellent communication and facilitation skills with the ability to work effectively with diverse stakeholders
• A portfolio demonstrating your design process, solutions, and impact on services
• Knowledge of service design tools and methodologies, including journey mapping, service blueprinting, and prototyping
• Strong problem-solving abilities with a focus on user-centered design
• A passion for improving public services and making a positive impact on people's lives
• Experience in the public sector or a related field, such as healthcare, education, or social services
• Knowledge of Agile methodologies and experience working in an Agile environment
• Familiarity with digital service design and user-centered web development
• A background in psychology, anthropology, sociology, or another relevant social science We offer a competitive salary, generous benefits package, and opportunities for professional growth and development. If you are passionate about service design and eager to make a difference in the lives of our community members we would love to hear from you! Applications will be accepted until . To apply, please submit your resume, cover letter, and portfolio via our online application system. We look forward to reviewing your application!

Application Instructions

Thank you for considering the opportunity to join our dynamic team as a Senior Service Designer in the East of England. This is an exciting role that offers the chance to work on challenging projects, making a tangible impact on people's lives.

*Application Process: *

• *Job Description:

Before submitting your application, please ensure you have thoroughly read the job description available on our careers page. This will help you understand the key responsibilities and qualifications required for the Senior Service Designer role.

• *Application Form:

Complete the online application form, which can be accessed through our career portal. The form will ask for your personal details, work experience, education history, and other relevant information.

• *Portfolio:

In addition to the application form we kindly request that you submit a portfolio showcasing your service design work. This should include case studies demonstrating your problem-solving skills, design thinking process, user research methods, prototyping, and implementation of services.

• *Cover Letter:

A cover letter is also required. In this letter, please explain why you are interested in the role, how your skills and experiences align with the Senior Service Designer position, and what you hope to achieve within our organisation.

• *References:

Please provide contact details for two professional references who can speak to your relevant work experience.

*Next Steps: *

After the application deadline, our team will review all applications received. Successful candidates will be contacted for interviews, which may include a combination of phone, video, and in-person interviews. We aim to keep applicants informed throughout the process, so please check your email regularly for updates. Thank you again for considering this opportunity with us. We look forward to welcoming a talented Senior Service Designer to our team!

Diversity and Inclusion

In our organisation we are committed to fostering a diverse, equitable, and inclusive work environment where everyone feels valued, respected, and empowered. We believe that an inclusive culture not only benefits the individuals who make up our team but also contributes to our overall success as an organisation. As a Senior Service Designer in the East of England, you will be expected to:

*Model Inclusive Behavior

• : You will lead by example, demonstrating behaviors that promote respect for individual differences and foster a culture of inclusivity. This includes treating everyone with dignity, valuing each person's unique perspectives, and fostering a collaborative environment where everyone feels heard and respected.

• *Promote Diversity

• : You will actively seek out diverse talent for our projects, ensuring that the teams we assemble reflect the diversity of the communities we serve. This includes considering factors such as race, gender, age, sexual orientation, disability status, and other dimensions of diversity.

• *Advocate for Inclusion

• : You will advocate for policies, practices, and resources that support an inclusive work environment. This could include advocating for flexible working arrangements to accommodate diverse needs, championing unconscious bias training, or supporting employee resource groups (ERGs).

• *Celebrate Diversity

• : You will help create opportunities for us to celebrate the richness of our team's diversity, such as hosting cultural events, recognizing special occasions, and encouraging open dialogue about different perspectives and experiences.

• *Measure Impact

• : You will work with us to track and measure our progress towards a more diverse, equitable, and inclusive organisation. This includes setting goals, tracking key metrics, and regularly reporting on our progress. We understand that fostering an inclusive culture is an ongoing process and requires the active participation of everyone in our organisation. As a Senior Service Designer we expect you to bring your unique perspective and experiences to help us create a truly inclusive workplace where everyone can thrive. If you share our commitment to diversity and inclusion and are excited about joining our team in the East of England we would love to hear from you!

Role Insights

In this dynamic and innovative role as a Senior Service Designer within our team in the East of England, you will play a crucial part in shaping the future of public services by designing user-centric solutions that improve the experiences of citizens and enhance service efficiency.

*Key Responsibilities: *

• Lead service design projects from inception to delivery, collaborating with various stakeholders across the organisation to understand their needs and requirements.
• Apply user-centered design methodologies to create effective and efficient services that meet the evolving needs of our diverse user base.
• Develop and maintain a deep understanding of user needs, behaviours, and contexts, using various research methods such as interviews, observations, and data analysis.
• Collaborate with cross-functional teams to translate insights into service prototypes, iterating quickly based on feedback and testing.
• Contribute to the development of our design principles, methodologies, and standards, ensuring consistency across projects and fostering a culture of continuous improvement.

*Desired Skills & Experience: *

• Proven experience as a Service Designer or equivalent role in a public sector setting.
• Strong knowledge of user-centered design methodologies and ability to apply them effectively.
• Excellent communication and collaboration skills with the ability to build strong relationships with stakeholders at all levels.
• Ability to work independently and manage multiple projects simultaneously.
• Proficiency in using design tools (e.g., Sketch, Figma, Adobe Creative Suite) and familiarity with service design software (e.g., Miro, Trello).
• Strong analytical skills with the ability to interpret complex data and translate insights into actionable designs. By joining our team as a Senior Service Designer, you will have the opportunity to make a real impact on the lives of citizens in the East of England while working alongside some of the brightest minds in service design. If you are passionate about improving public services and committed to designing for people we would love to hear from you!

The Company

Welcome to a dynamic and forward-thinking organization based in the East of England. We are at the forefront of innovation, leveraging design thinking to create exceptional user experiences that drive business growth and improve societal outcomes. Our team is a diverse mix of passionate professionals who thrive on collaboration, creativity, and continuous learning. As a Senior Service Designer, you will play a pivotal role in shaping the future of our organization by leading the design and implementation of end-to-end service solutions. You'll work closely with various teams across the business to understand their needs, pain points, and aspirations, translating these insights into intuitive, user-centric services that exceed expectations. Our organisation is committed to fostering an inclusive, supportive, and collaborative work environment where ideas are welcomed and creativity is encouraged. We believe in empowering our team members to take ownership of their roles, make decisions, and grow both personally and professionally. If you're passionate about design, dedicated to making a positive impact on people's lives, and excited about joining an innovative and ambitious team we invite you to explore the opportunity further and apply for the role of Senior Service Designer. We look forward to getting to know you better!