SENIOR SPECIALIST, ACCOUNT OPERATIONS | Job in Enfield

*Role: *

Senior Specialist, Account Operations

*Location: *

London

*About the Role: *

As a Senior Specialist in our Account Operations team, you will play a pivotal role in driving the success of our organisation by managing key accounts and ensuring the delivery of exceptional service to our clients. You will collaborate closely with various departments within the company to ensure seamless operations and continuous growth.

*Responsibilities: *

• Develop and maintain strong, long-lasting client relationships: you will be responsible for managing a portfolio of key accounts and understanding each account's unique needs.
• Collaborate with cross-functional teams: work closely with sales, marketing, product management, and the executive team to ensure consistent client satisfaction and a comprehensive understanding of our clients' business objectives.
• Account planning and forecasting: analyze data and market trends to identify opportunities for growth and develop strategies to achieve these objectives.
• Risk mitigation: identify potential risks in account operations and implement contingency plans to minimize their impact on the business.
• Drive revenue growth: contribute to the development of strategies that increase revenue, expand client relationships, and reduce the cost of client service.
• Mentor junior team members: guide and support other team members in their professional growth, helping to ensure they have the tools they need for success.

*Requirements: *

• Proven experience in an Account Operations or Client Services role within a dynamic business environment.
• Strong knowledge of account management best practices.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with various departments across the organisation.
• Strong analytical, organizational, and problem-solving skills.
• Demonstrated ability to manage multiple projects simultaneously while maintaining focus on client needs.
• Relevant Bachelor's or Master's degree in Business Administration, Marketing, or a related field.

*What We Offer: *

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment that encourages creativity and innovation.
• An inclusive culture that values diversity and individuality.
• The chance to contribute to a fast-growing, successful organisation. Join our team as a Senior Specialist, Account Operations, and help shape the future of our company while growing your career in a dynamic environment!

Position Overview

*Position Overview: Senior Specialist, Account Operations *

We are seeking a dynamic and experienced professional for the role of Senior Specialist, Account Operations. This is an exciting opportunity to join our dedicated and innovative team in London where you will play a pivotal role in ensuring the seamless operation of our client accounts. In this position, you will be responsible for managing complex account activities, collaborating with various departments to drive operational efficiency, and providing strategic insights to support business growth. Your expertise in account management will help us maintain high-quality service levels while fostering long-lasting relationships with our valued clients. Key Responsibilities:

• Oversee the daily operations of multiple client accounts, ensuring timely delivery of services and maintaining exceptional quality standards.
• Collaborate with internal teams (e.g., Sales, Finance, IT) to coordinate account activities and resolve any operational issues that may arise.
• Develop and implement strategies to optimize account performance, driving revenue growth and enhancing client satisfaction.
• Conduct thorough data analysis and provide actionable insights to inform decision-making at both the strategic and tactical levels.
• Maintain a deep understanding of market trends and industry best practices, using this knowledge to continuously improve our operational processes and offerings.
• Serve as a mentor to junior team members, providing guidance and support for their professional development. Qualifications:
• Bachelor's degree in Business Administration, Finance, Accounting, or a related field; advanced degree (MBA) preferred.
• Proven experience in account operations management within a complex, fast-paced business environment.
• Strong analytical skills and proficiency in data analysis tools (e.g., Excel, SQL).
• Excellent communication and interpersonal skills with the ability to collaborate effectively across departments and build strong relationships with clients.
• Demonstrated leadership abilities with a proven track record of driving operational efficiency and fostering a high-performing team.
• Knowledge of relevant industry regulations and compliance requirements.
• Proficiency in using various business software applications (e.g., CRM systems). By joining our organization as a Senior Specialist, Account Operations, you will be part of a dynamic and supportive team committed to achieving excellence in everything we do. We offer competitive compensation packages, comprehensive benefits, and opportunities for professional growth and development. If you are ready to take your career to the next level, apply today!

About Us

About Us We are a dynamic and innovative organisation based in the heart of London, specialising in providing exceptional financial services to our diverse clientele across the globe. Our team is made up of passionate individuals who share a commitment to excellence, integrity, and collaboration. In our Account Operations department we pride ourselves on delivering top-tier service to our clients. We are currently seeking a Senior Specialist to join our team and help us continue our journey towards being the leading financial services provider in our industry. As a Senior Specialist in Account Operations, you will play a critical role in ensuring that our clients receive seamless, efficient, and accurate account management services. You will be responsible for overseeing a portfolio of key accounts, liaising with internal teams to ensure smooth operations, and maintaining strong relationships with our valued clients. Our ideal candidate possesses a strong background in financial services, excellent analytical skills, and exceptional communication abilities. They are able to work effectively under pressure, manage multiple tasks simultaneously, and make sound decisions based on a deep understanding of the industry. Joining our team as a Senior Specialist in Account Operations means becoming part of an organisation that values your contributions, offers opportunities for growth and development, and rewards hard work and dedication. If you are ready to take the next step in your career and make a meaningful impact on our clients' financial journeys we would love to hear from you. To apply for this exciting opportunity, please visit our careers page and submit your application, along with your CV and a cover letter detailing why you would be an excellent fit for our team. We look forward to reviewing your application and getting to know more about you!

Compensation and Benefits

Compensation and Benefits

*Salary: *

We offer a competitive salary package commensurate with experience and market conditions. Your compensation will be reviewed annually to ensure it remains competitive within the industry.

*Benefits: *

In addition to your base salary, you'll enjoy a comprehensive benefits package that includes:

*Healthcare: *

Comprehensive medical, dental, and vision coverage for you and your family.

• *Pension Scheme:

We offer a generous pension scheme where the organisation matches your contributions up to a certain percentage.

• *Life Assurance:

We provide life assurance cover as part of our benefits package, to help protect your loved ones financially in the event of your death.

• *Income Protection:

In the unfortunate event that you're unable to work due to sickness or injury we offer income protection to help support you during this time.

• *Flexible Working:

We understand that everyone has different needs and preferences when it comes to working patterns. As a Senior Specialist in Account Operations, you'll have the opportunity to discuss flexible working arrangements with your manager to find a schedule that suits both you and the team.

• *Learning & Development:

Continuous learning is essential for growth and success. We provide various learning resources, training programs, and opportunities for professional development to help you thrive in your role.

• *Employee Assistance Programme (EAP):

Our EAP offers confidential support for a range of personal issues, including financial, legal, emotional, and practical matters.

• *Wellbeing Programmes:

We prioritize the wellbeing of our team members. Our wellbeing programmes include mental health resources, wellness challenges, and fitness discounts.

• *Equity Incentive Plan (if applicable):

As a Senior Specialist, you may be eligible for an equity incentive plan, giving you a stake in the success and growth of our organisation.

• *Other Perks:

Depending on your location, other perks might include free snacks and drinks, team social events, discounts at local businesses, and more!