Senior Support Engineer | Job in Cardiff

We are seeking a highly skilled and motivated Senior Support Engineer to join our dynamic team in Wales. In this role, you will play a critical part in ensuring the smooth operation of our IT infrastructure and providing exceptional technical support to both internal and external stakeholders.

*Responsibilities: *

• Troubleshoot, diagnose, and resolve complex IT issues swiftly and effectively.
• Collaborate with team members to develop and implement proactive solutions for system maintenance and upgrades.
• Provide technical guidance and mentorship to junior support engineers.
• Assist in the design and implementation of new systems and services as needed.
• Monitor our IT infrastructure to identify potential issues and take corrective action before they impact operations.
• Liaise with vendors and service providers to ensure optimal performance of our technology solutions.
• Document solutions, workflows, and best practices for future reference and knowledge sharing.

*Qualifications: *

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• Proven experience as a Support Engineer, System Administrator, or similar role.
• Strong knowledge of IT infrastructure, including servers, networks, and databases.
• Familiarity with various operating systems (e.g., Windows, Linux, macOS).
• Proficiency in scripting languages such as Python, PowerShell, or Bash.
• Excellent problem-solving skills and the ability to work effectively under pressure.
• Strong communication skills, both written and verbal with the ability to explain complex technical issues to non-technical stakeholders.
• A proactive approach to IT management with a focus on preventative maintenance and continuous improvement. If you are passionate about technology, enjoy finding solutions to complex problems, and thrive in a collaborative work environment we would love to hear from you. Apply today to join our team as a Senior Support Engineer!

Job Opportunity

We are a forward-thinking organization with a strong commitment to innovation and excellence. We are currently seeking a highly skilled and motivated Senior Support Engineer to join our dynamic team in Wales.

*Job Title: *

Senior Support Engineer

*Responsibilities: *

• Provide high-level technical support for our products and services, troubleshooting complex issues and developing effective solutions.
• Collaborate with cross-functional teams to ensure the timely resolution of technical problems.
• Contribute to the continuous improvement of our support processes and procedures.
• Act as a mentor to junior team members, providing guidance and training where necessary.
• Stay updated on industry trends, new technologies, and best practices, and apply this knowledge to improve our support offerings.

*Requirements: *

• Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.
• Proven experience as a Senior Support Engineer or similar role.
• Strong technical skills, including proficiency in multiple programming languages and operating systems.
• Excellent problem-solving abilities and the ability to work under pressure.
• Exceptional communication skills, both written and verbal.
• Ability to work flexible hours, including weekends, as necessary to ensure round-the-clock support coverage.
• Strong team player with a customer-focused mindset.

*What We Offer: *

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative work environment where innovation is encouraged.
• A dynamic, inclusive culture that values diversity and collaboration.
• The chance to make a real impact in the tech industry. If you are passionate about technology, enjoy solving complex problems, and thrive in a fast-paced environment we would love to hear from you! Apply today to join our team as a Senior Support Engineer. Applications will be reviewed on a rolling basis until the position is filled. We thank all applicants for their interest; however, only those selected for an interview will be contacted. We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, gender, sexual orientation, religion, ethnicity, age, or disability status.

*Location: *

Wales, UK

*Type: *

Full-time

*Job ID: *

SSE-WALES-2022

Professional Skills

In this role as a Senior Support Engineer, you will be expected to leverage your extensive technical knowledge and problem-solving skills to lead and support our organization in maintaining high levels of service delivery across various IT systems.

• *Technical Leadership

• : Provide technical leadership to the Support Team, ensuring that solutions are implemented with the highest level of quality, efficiency, and security.

• *Problem Solving

• : Diagnose, troubleshoot, and resolve complex technical issues in a timely manner, demonstrating strong analytical and critical thinking skills.

• *Project Management

• : Coordinate and manage multiple projects simultaneously, ensuring that they are delivered on time, within budget, and meet or exceed the defined success criteria.

• *Team Collaboration

• : Collaborate effectively with cross-functional teams to facilitate seamless integration of IT solutions into business processes.

• *Continuous Learning

• : Stay abreast of the latest technologies and industry trends, identifying opportunities for process improvements and implementing them as needed.

• *Mentorship

• : Mentor junior team members, fostering a culture of continuous learning and knowledge sharing within the team.

• Proven experience in a Senior Support Engineer or similar role.
• Strong technical skills across various IT domains (e.g., networking, server administration, database management).
• Excellent problem-solving abilities and strong analytical skills.
• Exceptional communication skills, both written and verbal.
• Experience with project management methodologies, preferably Agile or Scrum.
• Strong mentoring and team leadership skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Degree in Computer Science, Information Technology, or a related field is desirable but not essential if you can demonstrate relevant experience. By joining our team as a Senior Support Engineer, you will have the opportunity to shape the future of IT support within our organization while working with a dynamic and supportive team. We look forward to receiving your application!

Candidate Requirements

*Job Title: *

Senior Support Engineer

*Location: *

Wales We are seeking an exceptional Senior Support Engineer to join our dynamic and vibrant technical support team. The successful candidate will play a pivotal role in providing high-level technical expertise, troubleshooting complex issues, and ensuring the smooth operation of our systems.

*Responsibilities: *

• Troubleshoot, diagnose, and resolve hardware and software issues reported by clients or internal teams.
• Collaborate with development teams to implement solutions that prevent system failures.
• Provide support for critical incidents outside of regular business hours when necessary.
• Monitor and maintain system performance to ensure efficient operation.
• Document resolutions to issues, and create knowledge base articles to aid other support engineers.
• Assist in the development and maintenance of technical documentation.
• Participate in project work as required, contributing technical expertise during implementation phases.
• Provide mentorship and guidance to junior support engineers.
• Keep abreast of new technologies and industry trends to continuously improve our service offerings.

*Qualifications: *

• Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees are preferred but not required.
• Proven experience as a Support Engineer, Systems Administrator, or similar role with a minimum of 5 years of hands-on technical support experience.
• Strong knowledge of Linux and Windows operating systems, network protocols, and server technologies.
• Proficiency in scripting languages such as Python, Perl, Bash, or PowerShell.
• Exceptional problem-solving abilities with the ability to think critically under pressure.
• Excellent communication skills, both verbal and written. Ability to explain complex technical issues in a clear and concise manner.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Familiarity with ITIL framework is a plus.
• A passion for technology and a desire to continually learn and grow professionally.

*What We Offer: *

• Competitive salary
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off
• Opportunities for professional development and career growth
• Collaborative work environment with a strong emphasis on teamwork and open communication
• A flexible work schedule to ensure a healthy work-life balance If you are a dedicated Senior Support Engineer looking to make a significant impact in a dynamic organization we encourage you to apply. We look forward to reviewing your application!

Daily Responsibilities

In this Senior Support Engineer role, you will be a vital member of our IT support team, ensuring the smooth operation and maintenance of our organization's technical infrastructure. Your primary responsibilities include:

*Troubleshooting and Problem Resolution

• : Diagnose, troubleshoot, and resolve a variety of technical issues that may arise across our network. This includes software and hardware problems, system performance issues, and user support requests.

• *System Maintenance and Updates

• : Perform regular maintenance tasks to keep our systems running efficiently and securely. This includes installing updates, patches, and upgrades as needed.

• *Network Management

• : Monitor and manage our network infrastructure to ensure optimal performance. This includes managing firewalls, routers, switches, and other network devices.

• *Disaster Recovery and Business Continuity Planning

• : Participate in the development and implementation of disaster recovery plans and procedures. This includes regularly testing backup systems to ensure data integrity and availability.

• *Collaboration with Other Teams

• : Work closely with our IT department, as well as other teams within the organization, to provide technical support and guidance when needed. This may include assisting in projects related to system integration, software development, or network expansion.

• *Documentation

• : Maintain accurate and up-to-date documentation of all systems, configurations, and resolutions to issues. This includes creating detailed technical manuals for the benefit of other team members.

• *Continuous Learning

• : Stay updated with the latest industry trends, technologies, and best practices in IT support and infrastructure management. This will help you improve our systems and ensure we are using the most effective and secure solutions.

• *Training and Mentorship

• : Assist in the training and mentorship of junior team members. This includes providing guidance on troubleshooting techniques, system maintenance, and other IT-related topics.

• *Incident Management

• : Lead the response to major incidents or outages, coordinating with other teams as necessary to quickly restore normal operations.

• *Security Compliance

• : Ensure our systems comply with relevant security standards and regulations. This includes implementing appropriate security measures to protect our data and networks from potential threats.

Company Information

*Role: *

Senior Support Engineer

*Location: *

Wales Our organization is a dynamic and forward-thinking entity with a strong presence in the tech industry. We pride ourselves on fostering an inclusive work environment where creativity, innovation, and collaboration are encouraged. Our team consists of individuals who share a passion for technology and are dedicated to delivering exceptional solutions to our clients. As a Senior Support Engineer, you will be joining our Support Engineering team, responsible for ensuring the smooth operation of our products and services. You'll work closely with various departments across the organization, providing technical guidance, resolving complex issues, and enhancing customer satisfaction. Our company values transparency, adaptability, and continuous learning. We encourage our employees to develop their skills and advance their careers within the organization. If you are a proactive problem solver, enjoy working in a fast-paced environment, and are eager to contribute to a growing tech company we would love to hear from you! Key Responsibilities:

• Troubleshooting and resolving technical issues raised by customers or support team members
• Collaborating with the engineering team to identify and address recurring problems
• Providing guidance to junior team members
• Participating in on-call rotations for emergency issue resolution
• Contributing to knowledge base articles and other support documentation
• Staying up-to-date with industry trends, new technologies, and best practices related to IT support Requirements:
• Bachelor's degree in Computer Science or a related field
• Proven experience as a Support Engineer or similar role (minimum 5 years)
• Strong understanding of various operating systems, networks, and databases
• Excellent problem-solving skills and the ability to troubleshoot complex issues
• Exceptional communication and collaboration skills
• Knowledge of ITIL methodologies is a plus
• Ability to work flexible hours, including weekends, as part of on-call rotations We offer competitive salaries, comprehensive benefits packages, and opportunities for professional growth. If you are ready to take your career to the next level at an exciting tech company, please submit your application today!