Service Advisor | Job in County Durham

• Extensive knowledge of vehicle maintenance, repair, and servicing procedures, including diagnostic skills and understanding of mechanical systems.
• Proficiency in using diagnostic equipment and software to identify and troubleshoot issues efficiently.
• Familiarity with manufacturer service manuals, work orders, and repair procedures.
• Ability to interpret technical data, such as blueprints, service bulletins, and diagrams.
• Exceptional communication skills, both verbal and written with the ability to clearly explain complex technical issues to customers.
• Strong interpersonal skills and a customer-focused approach to ensure customer satisfaction and loyalty.
• Ability to handle difficult situations with patience, empathy, and professionalism.
• Proficiency in active listening to understand customer needs and expectations.
• Strong time management skills to prioritize tasks effectively, ensuring that work is completed efficiently and on schedule.
• Ability to multitask and handle multiple service requests simultaneously while maintaining a high level of attention to detail.
• Organizational skills to maintain accurate records of customer vehicles, service history, and repairs carried out.
• Strong problem-solving abilities to troubleshoot issues quickly and effectively.
• Ability to think critically and make sound decisions in complex situations.
• Attention to detail to ensure that all aspects of service, repair, or maintenance are carried out correctly the first time.
• Able to identify opportunities for sales and up-selling of parts, services, and additional work.
• Proficient in presenting options to customers in a clear and persuasive manner while respecting their decisions.
• Ability to build trust with customers by providing honest and transparent information about the work being carried out.
• Commitment to ongoing learning and development to stay up-to-date with new technologies, vehicle models, and industry trends.
• Willingness to participate in training programs and workshops to improve skills and knowledge.
• Ability to share knowledge with colleagues and contribute to the growth of our team's collective expertise.

Desired Candidate

In our ongoing pursuit of excellence and exceptional customer service we are seeking a highly motivated and experienced Service Advisor to join our dynamic team in the North East region. This is an exciting opportunity for a dedicated professional who thrives on providing top-tier automotive service and ensuring customer satisfaction.

*Key Responsibilities: *

• Efficiently diagnose vehicle issues, performing necessary repairs and maintenance to ensure vehicles are safe and reliable.
• Maintain open communication with customers, keeping them informed about their vehicle's status and providing honest, straightforward advice.
• Utilize available diagnostic tools and resources effectively to quickly identify and resolve issues.
• Consistently uphold a high standard of work quality, ensuring that all repairs are completed accurately and efficiently.
• Maintain a clean and organized service area, adhering to our safety standards at all times.
• Collaborate with other team members to ensure smooth operations, sharing knowledge and expertise where needed.
• Continuously develop your technical skills through training and staying updated on industry best practices and advancements.

*Qualifications: *

• Proven experience as a Service Advisor in the automotive industry, ideally within the North East region.
• In-depth knowledge of diagnostic techniques and repair procedures for various vehicle makes and models.
• Strong communication and interpersonal skills with the ability to build rapport with customers and team members.
• Exceptional organizational and multitasking abilities, capable of handling multiple tasks simultaneously while maintaining attention to detail.
• Familiarity with automotive repair software and diagnostic tools.
• A valid driver's license and a clean driving record.
• Willingness to work flexible hours, including weekends and evenings when necessary.
• Passion for the automotive industry and a commitment to providing excellent customer service. If you are a dedicated Service Advisor who is eager to contribute your skills and expertise to an innovative and customer-centric organization we encourage you to apply. Join us in our mission to deliver exceptional automotive service in the North East region!

*How to Apply: *

To be considered for this position, please submit a comprehensive resume detailing your relevant experience, along with any necessary certifications or licenses. Include a cover letter outlining your qualifications and explaining why you believe you would be an excellent fit for our team. We are an equal opportunity employer and actively encourage applications from all qualified individuals regardless of race, gender, age, religion, or ethnic background. We celebrate diversity and strive to create an inclusive environment for all employees. We look forward to reviewing your application and discussing this exciting opportunity with you!

Day-to-Day Tasks

As a Service Advisor in our organization, your role is crucial in ensuring customer satisfaction and the smooth operation of our service department. Here are some of the day-to-day tasks you'll be responsible for:

*Customer Interaction

• : Greet customers upon arrival, assess their needs, and schedule vehicles for service or repairs. Maintain open lines of communication with customers to keep them updated on the status of their vehicle.

• *Scheduling and Coordination

• : Organize service appointments effectively to maximize productivity. Allocate resources such as technicians, parts, and tools to each job based on priority and complexity.

• *Estimating Costs

• : Provide accurate estimates for services and repairs to customers, taking into account the labor time required, necessary parts, and any additional costs. Explain these costs clearly to the customer and obtain approval before beginning work.

• *Liaising with Technicians

• : Communicate with technicians about the progress of each service or repair job. Ensure that the technician understands the work that needs to be done and can complete it in a timely manner.

• *Quality Assurance

• : Inspect vehicles upon completion of service or repair to ensure they meet our quality standards. Address any issues found promptly and professionally with the technician responsible.

• *Sales Support

• : Promote additional services such as warranties, maintenance packages, and accessories to customers where appropriate. Upsell when necessary, but always prioritize customer satisfaction and trust.

• *Record Keeping

• : Maintain accurate records of all service or repair work performed on each vehicle, including the type of service, parts used, labor time, and cost. Update these records in our system promptly and accurately.

• *Continuous Learning

• : Stay updated with industry trends, new technologies, and best practices to provide the best possible service to our customers. Attend training sessions as necessary to enhance your skills and knowledge.