Service Coordinator | Job in Gwynedd

Join our dynamic and dedicated team as a Service Coordinator in Wales! This is an exciting opportunity to contribute your skills, experience, and passion for excellent customer service to a rapidly growing organization. In this role, you will play a vital part in coordinating the delivery of our services, ensuring that we maintain high standards of quality and efficiency. Your responsibilities will include:

• Managing and prioritizing service requests from clients
• Collaborating with internal teams to resolve issues and ensure timely resolution
• Maintaining open and effective communication with clients throughout the service process
• Identifying opportunities for service improvement and implementing changes as necessary
• Providing administrative support, such as report generation and data management To excel in this role, you should possess:
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Excellent communication and interpersonal skills with a focus on maintaining positive relationships with clients and colleagues
• Proficiency in using service management tools and software
• A proactive approach to problem-solving and a keen eye for detail
• A solid understanding of customer service principles and best practices In return we offer:
• A supportive and collaborative work environment
• Competitive salary and benefits package
• Opportunities for professional development and growth
• A chance to be part of an innovative organization making a real impact in the community If you are ready to take on a challenging yet rewarding role where your contributions truly make a difference we encourage you to apply. Join us today and help shape the future of our organization!

Skill Requirements

In this dynamic role within our team we seek a dedicated and highly motivated Service Coordinator to contribute to the smooth operation of our organization's service delivery processes. If you have exceptional organizational skills, strong communication abilities, and a passion for providing excellent customer service, then we would love to hear from you!

*Key Responsibilities: *

• Manage daily operations and coordinate service requests, ensuring efficient delivery of services.
• Collaborate with various departments to streamline processes and improve overall service quality.
• Liaise with clients, providing them with regular updates on the status of their service requests.
• Maintain accurate records and reports related to service operations.
• Continuously seek opportunities for process improvement and implement new strategies as needed.
• Provide support in resolving client queries or complaints in a timely and professional manner.

*Qualifications: *

• Proven experience (minimum 3 years) in a Service Coordination or similar role, preferably within a customer-focused organization.
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Strong communication skills, both written and verbal with a talent for building relationships.
• Proficiency in using relevant software applications (e.g., Microsoft Office Suite, CRM systems).
• Demonstrated problem-solving abilities and a solution-oriented mindset.
• A strong customer focus with the ability to handle challenging situations with patience and professionalism.
• Flexibility to work during office hours and potentially outside of standard working hours when required to meet client needs.
• Relevant qualifications in business administration, customer service, or a related field are desirable but not essential. By joining our team, you will have the opportunity to make a significant impact on our organization's service delivery and contribute to our mission of providing exceptional service to our clients. We look forward to reviewing your application!

Applicant Requirements

Thank you for considering a career with our organization. We are currently seeking a dynamic and dedicated individual to join our team as a Service Coordinator.

*Role Overview: *

As a Service Coordinator, you will play a crucial role in ensuring the smooth delivery of services to our clients. You will liaise with various teams within the organization, external service providers, and clients to coordinate and manage service delivery effectively.

*Key Responsibilities: *

• Collaborate with internal teams to understand service requirements and develop coordination plans.
• Coordinate with external service providers to ensure timely and high-quality service delivery.
• Maintain accurate records of service requests, progress, and completion.
• Act as a point of contact for clients, providing them with updates on service status and resolving any issues that may arise.
• Contribute to continuous improvement efforts by identifying areas where processes can be streamlined or improved.

*Qualifications: *

• A degree in a relevant field (e.g., Business Administration, Social Work, etc.) or equivalent work experience.
• Proven experience in a coordination role, preferably within a service delivery environment.
• Excellent communication and interpersonal skills.
• Strong organizational abilities with the ability to multitask effectively.
• Proficiency in using relevant software applications for record-keeping and coordination purposes.
• A high level of professionalism and the ability to handle sensitive information confidentially.
• Demonstrated problem-solving skills and the ability to work collaboratively to find solutions.
• A valid driver's license and access to a reliable vehicle (where applicable).

*Additional Information: *

Successful candidates must be willing and able to undergo background checks as required by our organization. The role may require occasional travel within the region. We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or any other protected characteristic. If you meet the qualifications outlined above and are excited about the opportunity to contribute to our organization as a Service Coordinator we encourage you to submit your application along with a cover letter detailing your suitability for the role. We look forward to hearing from you!

Role Description

The Service Coordinator plays a pivotal role within our team, ensuring seamless delivery of services to our clients across Wales. This position requires an individual who is organized, adaptable, and committed to providing exceptional customer service.

*Key Responsibilities: *

• Liaise with internal teams and external stakeholders to coordinate the provision of services to clients.
• Manage service delivery schedules, ensuring timely and efficient execution.
• Provide clear communication to clients regarding service status, changes, or delays.
• Collaborate with team members to resolve any issues that may arise during service delivery.
• Maintain accurate records of client interactions and service delivery details.
• Contribute to the continuous improvement of our service delivery processes.
• Work closely with management to identify opportunities for growth and expansion within our service offerings.

*Qualifications: *

• Proven experience in a customer service or coordination role, preferably within a service-based organization.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Strong communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to work flexible hours as needed to meet client needs.
• Valid driver's license and access to a reliable vehicle, due to travel requirements within Wales.
• A commitment to providing outstanding customer service and upholding our values. We offer a competitive salary, generous annual leave allowance, and opportunities for professional development within the organization. If you are passionate about delivering exceptional service and thrive in a fast-paced environment we would love to hear from you! Please apply with your current CV and a cover letter detailing how your experience and skills align with the role requirements. We look forward to reviewing your application.

Daily Activities

As a crucial member of our team, the Service Coordinator plays an integral role in ensuring the smooth and efficient delivery of services to our customers. Here is an overview of typical daily activities:

*Service Delivery Management

• : Oversee and coordinate the delivery of services to meet customer requirements. This includes managing service schedules, allocating resources effectively, and ensuring that services are delivered on time and within budget.

• *Customer Interaction

• : Regularly interact with customers to address their queries, concerns, or feedback regarding our services. This interaction may occur via phone calls, emails, or in-person meetings.

• *Service Quality Assurance

• : Collaborate with the wider team to maintain high service quality standards. This involves reviewing customer feedback, identifying areas for improvement, and implementing solutions to enhance service quality.

• *Resource Management

• : Manage and allocate resources such as personnel, equipment, and materials effectively to ensure optimal service delivery. This includes scheduling staff, monitoring inventory levels, and coordinating with external suppliers when necessary.

• *Reporting and Analysis

• : Prepare regular reports on service performance, customer satisfaction levels, and other key performance indicators (KPIs). Use these reports to identify trends, make informed decisions, and drive continuous improvement.

• *Compliance and Regulatory Requirements

• : Ensure that all services are delivered in compliance with relevant regulations and standards. This includes staying updated on any changes to regulations and implementing necessary adjustments to our service delivery accordingly.

• *Team Collaboration

• : Work closely with other team members, including customer service representatives, technicians, and managers, to coordinate activities and achieve common goals. This collaboration is essential for maintaining a high-performing and cohesive team.

• *Training and Development

• : Support the professional growth of team members by providing training, coaching, and guidance as needed. Encourage continuous learning and development within the team to enhance overall service quality.

• *Process Improvement

• : Identify inefficiencies or bottlenecks in our service delivery processes and propose solutions for improvement. This may involve streamlining procedures, implementing new technologies, or reorganizing workflows.

• *Stakeholder Communication

• : Maintain open lines of communication with key stakeholders, including customers, managers, and other department heads. Regularly update them on service performance, customer feedback, and any issues that may arise during the course of service delivery.

Job Purpose

*Job Purpose: Service Coordinator *

In this dynamic and challenging role as a Service Coordinator within our team, you will be instrumental in ensuring the seamless delivery of high-quality services to our diverse client base. Your primary responsibilities will involve coordinating service delivery, managing resources, and liaising with various stakeholders, all while maintaining a customer-centric approach. Key Responsibilities:

*Service Delivery Coordination: *

Oversee the efficient delivery of services across multiple platforms to meet client needs, ensuring consistency, quality, and timeliness.

• *Resource Management:

Allocate resources effectively to optimize service delivery, balancing demand with supply and ensuring that our team has the necessary tools and support to excel in their roles.

• *Stakeholder Communication:

Collaborate with various departments within the organization, as well as external partners, to maintain strong relationships and facilitate effective communication. This includes managing project timelines, expectations, and resolving any issues that may arise.

• *Performance Monitoring:

Regularly review service performance data to identify areas for improvement and implement strategies to enhance service quality and customer satisfaction.

• *Compliance:

Ensure adherence to relevant policies, procedures, and regulations within the organization and industry, and actively contribute to continuous improvement initiatives.

• *Customer Focus:

Demonstrate a strong commitment to delivering exceptional customer service by understanding client needs, anticipating their expectations, and proactively addressing any issues that may arise during the service delivery process. As a Service Coordinator, you will have the opportunity to make a significant impact on our clients' experiences while working alongside a dedicated and passionate team committed to excellence in all aspects of our work. If you are a driven professional with strong organizational skills a customer-focused mindset, and a desire to grow within a dynamic organization we would love to hear from you!

Company Overview

Welcome to an exciting opportunity with a dynamic and innovative organisation based in Wales. We are a leading provider of exceptional service solutions, proudly serving diverse industries across the region and beyond. Our team is dedicated to delivering unparalleled customer experiences through our commitment to quality, reliability, and innovation. In our organisation we value integrity, collaboration, and continuous learning. We believe that every member of our team plays a crucial role in upholding our mission and driving us towards success. As a Service Coordinator, you will be an integral part of our Customer Service department, ensuring seamless interactions with our clients and fostering lasting relationships built on trust and professionalism. Our organisation offers a supportive and inclusive work environment where employees are encouraged to grow professionally while maintaining a healthy work-life balance. We strive for excellence in everything we do and are committed to providing our team members with opportunities for career advancement and personal development. If you are an organised individual with exceptional communication skills a strong attention to detail, and a passion for delivering outstanding customer service we invite you to explore this exciting opportunity with us. Join our team today and help shape the future of exceptional service solutions!