Service Manager | Job in Hackney

Thank you for considering a career opportunity with our team at an exciting and dynamic organisation in London. We are currently seeking a dedicated and experienced Service Manager to join us in delivering exceptional service to our customers.

*Job Title: *

Service Manager

*Location: *

London, United Kingdom

*About the Role: *

As our new Service Manager, you will be responsible for overseeing all aspects of customer service, ensuring that we consistently deliver high-quality experiences across multiple channels and touchpoints. You will lead a team of dedicated professionals, setting clear expectations and providing guidance to help them excel in their roles.

*Key Responsibilities: *

• Develop, implement, and continuously improve the organisation's customer service strategy.
• Lead and mentor the customer service team, fostering a positive and productive work environment.
• Collaborate with cross-functional teams to address customer issues, drive resolution, and exceed expectations.
• Analyze customer feedback, identifying trends and opportunities for improvement.
• Ensure adherence to service level agreements (SLAs) and quality standards, driving continuous process optimization.
• Develop and maintain relationships with key stakeholders, including customers, partners, and vendors.
• Monitor industry trends and best practices in customer service, staying ahead of the curve to deliver innovative solutions.
• Work closely with marketing and product teams to develop strategies that enhance the overall customer experience.
• Foster a culture of continuous learning, encouraging team members to grow professionally and personally.
• Contribute to organisational goals by participating in strategic planning and decision-making processes.

*Qualifications: *

• Proven experience as a Service Manager or similar role in a customer-focused organisation.
• Demonstrated leadership skills with the ability to inspire and motivate teams.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills with the ability to build strong relationships.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency in customer service software platforms and tools.
• Bachelor's degree in Business Administration, Customer Service, or related field; advanced degree preferred.

*How to Apply: *

If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment we would love to hear from you! To apply for the Service Manager position, please submit your resume, cover letter, and any relevant work samples or links to online portfolios. Applications will be accepted until the position is filled. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your application!

Position Details

We are seeking a dynamic and experienced Service Manager to join our team in London. This role is central to delivering exceptional customer service and ensuring the smooth operation of our services.

• Lead and manage a team of service professionals to deliver high-quality customer service.
• Develop, implement, and oversee service strategies that align with the organisation's objectives.
• Monitor service performance metrics and drive continuous improvement initiatives.
• Collaborate with cross-functional teams to resolve complex customer issues and ensure satisfaction.
• Maintain a deep understanding of customer needs and market trends to inform service strategy development.
• Foster a service-oriented culture within the team, encouraging innovation, collaboration, and high performance.
• Develop and manage service budgets, ensuring efficient use of resources.
• Provide regular reports on service performance to senior management.
• Proven experience as a Service Manager or similar role within a customer-focused organisation.
• Strong leadership skills with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills with the ability to effectively interact with customers and colleagues at all levels.
• Exceptional problem-solving abilities and attention to detail.
• Solid knowledge of service metrics and performance management principles.
• Strong analytical skills and data-driven decision-making capabilities.
• A degree in Business Administration, Customer Service Management, or a related field is preferred.
• Proficiency in CRM software and Microsoft Office Suite. We offer competitive compensation, comprehensive benefits, and opportunities for career growth within our organisation. If you are passionate about delivering exceptional service and thrive in a fast-paced environment we would love to hear from you! To apply, please submit your resume and cover letter detailing your relevant experience and skills through our online application system. We value diversity and encourage all qualified people to apply regardless of their race, gender, religion, age, sexual orientation or disability status. We are an equal opportunity employer and we welcome applications from all sections of the community. If you require any adjustments or accommodations during the application process, please let us know. We will do our best to accommodate your needs.