Store Manager | Job in Caerphilly

In this dynamic and challenging role as a Store Manager within our organization, you will be responsible for leading a dedicated team and managing day-to-day operations of one of our stores in Wales. Your primary goal is to deliver exceptional customer service, maximize sales, manage inventory, and ensure the overall profitability and growth of the store.

*Key Responsibilities: *

• Leadership: Inspire and guide your team, fostering a positive work environment that encourages collaboration, personal development, and high performance.
• Sales & Profitability: Drive sales by implementing effective merchandising strategies, promotional plans, and ensuring outstanding customer service. Monitor financial performance to maximize profitability and make data-driven decisions for the store's growth.
• Inventory Management: Oversee inventory control processes, including stock receipt, stocktake, and stock maintenance to minimize wastage and optimize sales opportunities.
• Compliance & Operations: Adhere to company policies, procedures, and legal requirements while ensuring the store is maintained to a high standard, health & safety regulations are followed, and all operational systems run smoothly.
• Customer Service: Prioritize customer satisfaction by addressing their needs and concerns promptly and professionally. Seek opportunities to exceed customer expectations and foster long-term relationships.
• Recruitment & Development: Contribute to the recruitment process by identifying suitable candidates, conducting interviews, and providing onboarding support. Support the development of your team members through coaching, mentoring, and training initiatives.
• Communication & Collaboration: Foster positive relationships with regional and head office teams to ensure alignment on store objectives, strategies, and performance targets. Share best practices, insights, and ideas to drive continuous improvement across the organization.

*Qualifications: *

• Proven experience as a Store Manager or similar role within retail industry
• Strong leadership skills with the ability to motivate, develop, and retain talent
• Excellent financial management skills, including budgeting, forecasting, and cost control
• Outstanding customer service orientation with the ability to handle high-pressure situations effectively
• Proficient in inventory management techniques and systems
• Strong understanding of retail operations, compliance requirements, and risk management principles
• Exceptional communication and interpersonal skills
• Ability to work flexible hours, including weekends and holidays, as needed Join our team and take the next step in your career as a Store Manager. We look forward to your application!

Routine Tasks

As a vital member of our team, the Store Manager plays an instrumental role in ensuring the smooth operation and success of our retail stores. The following tasks are integral to this position:

*Store Operations Management

• : Oversee day-to-day store operations, including staff management, sales targets, inventory control, and merchandising. Ensure the store is clean, organized, and inviting for customers.

• *Team Leadership and Development

• : Lead, motivate, and guide your team members to foster a positive work environment that encourages growth and development. Conduct regular performance reviews, offer constructive feedback, and provide training opportunities.

• *Customer Service Excellence

• : Prioritize exceptional customer service to maintain customer loyalty and satisfaction. Respond promptly and professionally to customer inquiries, complaints, or suggestions.

• *Financial Management

• : Monitor store financial performance, set budgets, and manage expenses effectively to maximize profitability. Collaborate with the finance team to analyze sales reports and identify areas for improvement.

• *Inventory Control

• : Ensure accurate inventory levels through regular stock counts and maintain a balance between overstocking and understocking. Work closely with vendors to optimize order quantities and ensure timely deliveries.

• *Merchandising and Visual Presentation

• : Collaborate with the merchandising team to create appealing store layouts, displays, and window presentations that showcase our products effectively and entice customers.

• *Marketing and Promotions

• : Implement marketing strategies, promotions, and events tailored to your store's specific needs and local market trends. Work with the marketing department to optimize the store's online presence and promote sales or new product launches.

• *Compliance and Regulations

• : Ensure full compliance with all relevant local, regional, and national regulations, as well as our organization's policies and procedures. Stay informed about changes in laws or industry best practices that may affect the store.

• *Community Engagement

• : Build strong relationships within your community by participating in local events, sponsoring charities, and collaborating with other businesses. This will help increase brand awareness and attract customers to our stores.

• *Continuous Improvement

• : Regularly review store performance metrics, identify areas for improvement, and implement changes to optimize operations and drive growth. Stay informed about industry trends and best practices, and share your insights with the organization to contribute to its overall success.