Technical Support Engineer (Chemistry) | Job in Rhondda Cynon Taf

*Qualifications and Skills *

To be successful in the role of Technical Support Engineer (Chemistry) at our dynamic organisation, candidates should possess a strong educational background in Chemistry with a minimum requirement of a Bachelor's degree in a related field. A Master's or Ph.D. degree would be considered a strong advantage.

*Technical Skills: *

• Strong knowledge and understanding of various chemistry principles, laboratory procedures, and analytical techniques.
• Proficiency in the use of specialized scientific equipment such as gas chromatographs, mass spectrometers, and other related instrumentation.
• Familiarity with chemical analysis software packages is essential.
• Experience with quality assurance practices and procedures is highly desirable.

*Soft Skills: *

• Excellent communication skills to effectively collaborate with our team, clients, and stakeholders.
• Strong problem-solving abilities to troubleshoot complex technical issues.
• Meticulous attention to detail to ensure the accuracy of test results and data analysis.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously and meeting deadlines.
• Adaptability and flexibility to quickly learn new technologies and adapt to changes in project requirements or workflow.

*Additional Requirements: *

• Proven experience in a similar technical support role within the chemistry industry is preferred but not mandatory for exceptional candidates with relevant education and a strong demonstration of technical skills.
• Ability to work shift hours as required to meet project deadlines and ensure 24/7 coverage if needed.
• Willingness to travel for site visits, client meetings, or training sessions when necessary.
• A valid driver's license and clean driving record are essential for this role due to the need to travel between our facilities and clients' sites. Our organisation is committed to fostering a culture of continuous learning, so opportunities for professional development and career advancement will be available to the right candidate. If you have the skills, qualifications, and passion for chemistry that we are seeking we encourage you to apply for this exciting role today!

Ideal Candidate Profile

Ideal Candidate Profile: Technical Support Engineer (Chemistry)

*Job Title: *

Technical Support Engineer (Chemistry)

*About the Role: *

We are seeking a dynamic and highly skilled Technical Support Engineer with a strong background in Chemistry to join our team. In this role, you will provide technical support to our customers, ensuring the successful operation of our chemical products and equipment.

*Key Responsibilities: *

• Troubleshoot and resolve customer issues related to our chemical products and equipment.
• Provide accurate and timely responses to customer inquiries and requests for assistance.
• Collaborate with the product development team to identify and address recurring technical problems.
• Maintain comprehensive documentation of customer interactions, issues, and resolutions.
• Deliver training and guidance to customers on proper use and maintenance of our products.
• Work closely with the sales team to support customer relationships and ensure customer satisfaction.

*Qualifications: *

• Bachelor's degree in Chemistry or a related field. Advanced degrees or equivalent professional experience may be considered.
• Proven experience in a technical support role, preferably within the chemical industry.
• Strong knowledge of chemistry principles and practices.
• Excellent problem-solving skills and the ability to think critically.
• Outstanding communication and interpersonal skills with the ability to explain complex concepts clearly and effectively.
• Proficiency in Microsoft Office Suite and other relevant software.
• Ability to work flexible hours as required to support our global customer base.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Self-motivated with a strong desire for continuous learning and improvement.
• Willingness to travel as needed to provide on-site support to customers.

*Working at Our Organisation: *

Join our team and contribute to the development of innovative chemical solutions that make a difference in various industries. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth and development. If you are passionate about chemistry and dedicated to providing exceptional customer support we would love to hear from you!

What to Expect

Welcome to the dynamic world of our organisation where we thrive on innovation and excellence in the field of chemistry. As a Technical Support Engineer specializing in Chemistry, you will be an integral part of our team, working collaboratively with various departments to ensure the smooth operation of our chemical processes. Here's what you can expect:

*Technical Assistance

• : Provide technical support and guidance to internal teams and external clients regarding chemical processes, equipment, and procedures. This may involve troubleshooting issues, providing training, or conducting experiments to solve specific problems.

• *Quality Control

• : Collaborate with the Quality Assurance team to maintain high-quality standards for all chemical products. You will be responsible for conducting tests, analyzing data, and reporting results.

• *Regulatory Compliance

• : Ensure that our chemical processes adhere to relevant local and international regulations. This includes understanding and implementing safety protocols, maintaining accurate records, and staying updated on any changes in legislation.

• *Project Collaboration

• : Work closely with the Research & Development team on new projects. This may involve designing experiments, analyzing results, and collaborating on the development of new chemical products or processes.

• *Continuous Improvement

• : Constantly seek ways to optimize our chemical processes for improved efficiency, safety, and cost-effectiveness. This could involve implementing new technologies or refining existing procedures.

• Strong understanding of chemistry principles and practical application
• Excellent problem-solving skills and ability to think critically
• Proficiency in using laboratory equipment and software for data analysis
• Strong communication skills, both written and verbal with the ability to explain complex scientific concepts clearly
• Ability to work well under pressure and manage multiple tasks simultaneously
• Familiarity with relevant safety protocols and regulatory requirements
• Degree in Chemistry or a related field with preferably some experience in a similar role Our organisation offers a supportive and collaborative work environment. You will be working in a state-of-the-art laboratory equipped with the latest technology. We prioritize safety offering extensive training and resources to ensure your wellbeing at all times. We are an equal opportunity employer and welcome applications from all qualified individuals regardless of their race, gender, age, religion, or national origin. If you share our passion for innovation, chemistry, and quality we would love to hear from you!

Development Prospects

Joining our team as a Technical Support Engineer (Chemistry) presents an exciting opportunity for career growth and professional development within the dynamic field of chemical technology. As part of our organization, you will be at the forefront of technical support, playing a crucial role in ensuring the smooth operation of our chemical processing plants across Wales.

• *Technical Skill Enhancement:

Our team is committed to fostering an environment that encourages learning and growth. You will have ample opportunities to enhance your technical skills through hands-on experience, mentorship, and formal training programs. This could include advanced coursework in chemical engineering, process optimization techniques, and the latest software tools for data analysis.

• *Cross-Functional Collaboration:

As a Technical Support Engineer, you will work closely with various departments such as Research & Development, Quality Assurance, and Operations. This cross-functional collaboration provides a unique opportunity to broaden your professional network and gain insights into different aspects of our business.

• *Career Advancement Opportunities:

We believe in promoting from within and providing opportunities for career progression. With hard work and dedication, you can advance your career path, potentially moving into roles such as Team Lead, Senior Technical Support Engineer, or even Management positions.

• *Innovation and R&D:

Our organization is at the cutting edge of chemical technology, constantly pushing the boundaries of what's possible. As a member of our team, you will have the opportunity to contribute to ongoing research and development projects, helping to shape the future of chemical processing in Wales.

• *Competitive Benefits Package:

In addition to competitive salary packages we offer an attractive benefits package that includes health insurance, pension contributions, flexible working arrangements, and more. We value our employees and strive to provide a comprehensive support system that promotes work-life balance and personal wellbeing. Joining our team as a Technical Support Engineer (Chemistry) not only offers you the chance to grow your career but also to make a meaningful impact on our business and the wider chemical industry in Wales. We look forward to discussing this opportunity with you further.