Temporary Sales Customer Service Advisor | Job in Sutton

Welcome to an exciting opportunity with a dynamic and customer-centric organisation in the heart of London! We are currently seeking a highly motivated Temporary Sales Customer Service Advisor to join our dedicated team. As a Temporary Sales Customer Service Advisor, you will play a vital role in ensuring that our customers receive exceptional service while working towards achieving sales targets. This position offers an excellent opportunity for individuals who are passionate about customer service and have a knack for understanding customer needs and exceeding their expectations. Responsibilities:

• Deliver high-quality customer service by answering enquiries via phone, email, or live chat in a friendly, professional manner.
• Upsell products and services where appropriate to meet sales targets.
• Handle complaints effectively and professionally, ensuring that they are resolved efficiently.
• Maintain accurate records of customer interactions using our CRM system.
• Collaborate with other team members to ensure smooth functioning of the department.
• Continuously seek opportunities to improve processes and customer satisfaction levels. Requirements:
• Proven experience in a customer service or sales role, preferably within a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Ability to work effectively under pressure while maintaining a positive attitude.
• Strong problem-solving skills and the ability to make decisions independently.
• Proficiency in using CRM systems and Microsoft Office Suite.
• A passion for delivering exceptional customer service. We offer a competitive salary, supportive working environment, and opportunities for professional development. If you are a dynamic, customer-focused individual looking to take the next step in your career we would love to hear from you!

Qualifications and Skills

*Qualifications and Skills *

As a temporary Sales Customer Service Advisor, you will be a crucial member of our dynamic and customer-focused team. The ideal candidate should possess the following qualifications and skills:

*Customer Service Experience

• : You have a proven track record in customer service roles, preferably within a sales environment. Your exceptional communication skills and ability to handle complex customer queries with patience and professionalism will be key to success in this role.

• *Sales Skills

• : You are comfortable with the sales process, can identify customer needs, and can effectively communicate product benefits to close deals. A background in sales or a related field is highly desirable.

• *Computer Literacy

• : Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) is essential. Knowledge of CRM systems such as Salesforce would be advantageous.

• *Adaptability

• : As a temporary employee, you must be able to adapt quickly to new situations and workflows within our organisation. You should be flexible in terms of working hours and willing to take on additional responsibilities when required.

• *Problem-Solving Skills

• : You are resourceful and can think critically to find solutions to customer problems. Your ability to troubleshoot and escalate issues appropriately will ensure a positive customer experience.

• *Team Player

• : You thrive in collaborative environments and are comfortable working both independently and as part of a team. Your ability to work effectively with colleagues, managers, and customers is crucial to our success.

• *Attention to Detail

• : You have strong organizational skills and an eye for detail. Your ability to handle multiple tasks simultaneously while maintaining accuracy is essential in this role.

• *Emotional Intelligence

• : You are empathetic, patient, and able to manage difficult situations with grace. Your ability to build rapport with customers and colleagues will contribute significantly to our team's success.

• *Continuous Learner

• : You are committed to personal and professional growth and are always seeking opportunities to learn and improve. This mindset will enable you to keep up-to-date with industry trends, product knowledge, and best practices in customer service and sales.

• *Customer Focus

• : Above all, you are dedicated to providing excellent customer service. Your passion for helping customers and ensuring their satisfaction is a prerequisite for success in this role.

Routine Tasks

In this dynamic and collaborative environment, as a Temporary Sales Customer Service Advisor, you will be integral in ensuring our customers receive exceptional service, fostering loyalty, and driving sales growth. Here's an overview of your daily responsibilities:

*Customer Interaction: *

Engage with customers effectively, understanding their needs, and offering tailored solutions from our extensive product range. Strive to resolve any issues promptly and professionally, ensuring a positive customer experience at all times.

• *Sales Support:

Assist in the sales process by providing accurate and timely information about products, prices, promotions, and services to customers over various communication channels (phone, email, chat). Work closely with your colleagues to achieve daily and monthly sales targets.

• *Order Processing:

Accurately record customer orders, ensuring they are processed efficiently and effectively, adhering strictly to our organisation's policies and procedures. Follow up on order statuses, addressing any discrepancies or issues that may arise during the fulfillment process.

• *Account Management:

Maintain detailed and accurate records of customer interactions and account details within our internal systems. Regularly update account information and ensure all accounts are kept active, accurate, and up-to-date to support efficient order processing and customer service.

• *Product Knowledge:

Continuously expand your product knowledge to remain current on our offerings, including new products, promotions, and updates. This will enable you to provide customers with the most relevant and timely information.

• *Collaboration:

Work collaboratively with your colleagues across departments to ensure a seamless customer experience. Regularly communicate with team members to share insights, best practices, and address any challenges that may arise.

• *Feedback Collection and Analysis:

Gather and document customer feedback, using it as an opportunity for continuous improvement within our organisation. Analyze trends in feedback data to identify areas for process improvement and potential product innovations.

• *Compliance:

Maintain a thorough understanding of relevant legislation, regulations, and industry standards that apply to your role. Ensure all customer interactions adhere strictly to these guidelines, protecting both our organisation and our customers. By consistently performing these tasks at a high standard, you will play a vital role in supporting our goal of delivering outstanding service to every customer, every time. We look forward to welcoming you to our team!

Rewards

Join our dynamic and customer-centric Sales Customer Service team in London as a Temporary Advisor, and embark on a rewarding journey that offers you more than just a job. Here are the benefits you'll enjoy while contributing to our organisation's success:

*Competitive Salary: *

We offer a competitive remuneration package designed to recognize your hard work, skills, and dedication. Your salary will be commensurate with your experience and responsibilities within the team.

• *Comprehensive Benefits Package:

Our benefits package goes beyond your basic needs. Enjoy perks such as pension contributions, employee discounts, and access to a range of wellbeing resources to help you maintain a healthy work-life balance.

• *Training and Development:

We are committed to nurturing our employees' growth and potential. Expect regular training opportunities to enhance your skills, gain new competencies, and move up the career ladder within our organisation.

• *Supportive Work Environment:

Join a team that values collaboration, open communication, and mutual respect. Our management team is always available to support and guide you in your role, ensuring you have the resources needed to succeed.

• *Flexible Working Hours:

We understand the importance of work-life balance. As a Temporary Sales Customer Service Advisor, you'll enjoy flexible working hours that allow you to manage your professional and personal commitments effectively.

• *Opportunities for Advancement:

Our organisation is constantly growing and evolving offering ample opportunities for advancement within the team. Take advantage of these growth prospects to shape your career trajectory and reach new heights in your chosen field.